Customer Service Representative - 1

Title: Customer Service Representative.

Location: Township, NJ

Duration: 06 months. (Possible to extension)

Responsibilities

:

• Maintain basic knowledge of P&C (Property and Casualty) principals and company products while following basic underwriting guidelines
• Provide superior customer service to all internal/external business partners
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems
• Responsible for the issuance of personal insurance new business, endorsements and renewal policies
• Maintain established levels of productivity and quality standards within a fast paced environment. Process assigned work within the established timeframes
• Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
• Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries

Qualifications

• Ability to work any shift between the hours of 8am and 6pm EST, M-F based on business need
• Ability to handle multiple priorities within strict time constraints.
• Excellent data entry skills are required.
• Ability to make informed decisions, achieving the appropriate results
• Knowledge of customer service principles and practices
• Excellent collaboration skills
• Demonstrate commitment to team and departmental goals
• Some experience in a customer service environment preferred
• Possesses the ability to work independently and in a team environment to complete assignments in a timely manner
• Prior insurance experience is a plus
• Strong customer service skills including oral and written communication
• Property and Casualty experience is preferred
• Demonstrated knowledge of MS Office systems