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Company | The Shield Companies |
Address | Edison, NJ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Consumer Services |
Expires | 2023-07-08 |
Posted at | 10 months ago |
The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.
- Sick time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
- Additional compensation opportunities
- Paid time off
- Competitive hourly rate ($16.00 - $18.00 DOE)
- Dental
- Medical
- 401(k), with match of 100% of the first 3% of each employee’s contribution and 50% of the next 2%
- Voluntary Life
- Benefits (employee as well as family)
- Vision
- 10 company-paid holidays
- Employee Assistance Program
- Short-Term and Long-Term Disability
- Health Savings Account (HSA)
- Rally Health and Wellness Program
- Employee and Friends/Family Discounted Pest Control Services
- Paid Vacation
- Perform daily and weekly Pest Routes system clean-ups or “scrubs”
- Schedule appointments for new and recurring pest control services
- Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach
- Answer and log calls from customers, technicians, and management in internal, secure system
- Assist in monitoring daily technician schedules to ensure timely completion of services
- Complete and pass monthly trainings in Pest Webs system
- Appropriately escalate inquiries or issues to management
- Call existing customers and schedule 4-point home inspections (attic, inside, outside, perimeter) for Branch Sales Professionals
- Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments
- Work is inside a climate-controlled office with moderate noise level
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
- Most work is done sitting, for prolonged periods of time in front of a screen
- The employee must occasionally lift and/or move up to 25 pounds.
- The noise level in the work environment is low to moderate.
- Be willing to work Monday - Friday, alternating Saturdays and some holidays
- Have a commitment to honest and exceptional customer service
- Proficient with the Microsoft Office Suite
- Able to type 60 WPM
- Bilingual
- Have 6+ months of experience of customer service experience, specifically communicating using phone answering and relay systems, email and/or SMS
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