Customer Service Representative Jobs

Company Introduction
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, and recently expanded our operations of transfer stations into Pennsylvania and Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
Customer Service Representative
We’re taking Customer Service at IWS to a new level. IWS is dedicated to enhancing the customer experience, and exceeding customer expectations with every contact. When you join the IWS family, you’re welcomed onto a team that values the importance of supporting a culture where all employees are empowered to be innovative, are advocates for success, and like to have fun while doing so.
About You
You’re an energetic professional who seeks a challenging position on a growing customer service team. You desire to work in a fast-paced and collaborative environment where your strong attention to detail and ability to prioritize competing responsibilities allow you to excel.
You’re obsessed with providing exceptional customer service, whether it’s to internal or external customers.
You have strong critical thinking and analytical skills. Your written and verbal communication skills allow you to easily and effectively deliver information in a precise, direct and concise manner.

The position of Customer Service Representative is an opportunity for the right individual to join a growing customer service team. Reporting to the Customer Service Supervisor, the purpose of this position is to be the primary point of contact for existing and potential customers, as well as the liaison between other departments, including billing, operations and sales.The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience.The position is based on a 40-hour work week and occasional weekend work is required from home.
Responsibilities

• Identify and resolve customer service issues in a timely manner, including missed pick-ups and service related issues
• Manage difficult customer situations and respond promptly to service requests to meet customer commitments
• Work quickly and efficiently in a fast-paced environment in order to process customer requests
• Process orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and inquiries
• Provide service and pricing recommendations to new and existing customers
• Able to deal with frequent changes in the work environment throughout company expansion
• Receive and process incoming calls and emails from customers
• Collaborate with the billing, sales, and operations teams to deliver on customer expectations
• Additional duties as assigned

Skills/Experience Requirements

• Strong technical/computer skills, including MS Office products (Excel, Word, Outlook)
• Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail
• Fluency in English required; bilingual Spanish or Mandarin is a plus
• Bachelor’s degree (or extensive coursework toward an upcoming degree)
• Ability to work a flexible schedule, including overtime, to meet business and workgroup needs
• Excellent verbal and written communication skills
• 2+ years of professional business experience (including college internships)
• Strong customer focus; ability to provide superior customer service to internal and external customers
• Ability to work comfortably and professionally in a dynamic and collaborative environment

Career opportunities
We believe in providing the training and development you need to grow your career with Interstate Waste Services. Many of our Supervisors, Managers, and other leadership staff, started their careers as Helpers, Drivers, or Dispatchers. IWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Salary And Benefits
IWS is committed to providing a world class work place to all employees. Each eligible employee receives a competitive total compensation package including, hourly pay based on experience and paid overtime, Medical, Dental, Vision, Life Insurance and more. Our employees also receive Paid time off and Holidays.
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