Customer Project Manager - Short Cycle

Job Title

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

Oversee the planning, execution, and completion of short cycle business customer installations.

You are responsible for

• Partnering with the Account Manager and Business Manager to establish and communicate the delivery timeline for each order and work with end customers, as appropriate.
• Confirming configuration and delivery address in customer’s purchase order/quote is in alignment with SAP MP1; as well as, ensuring order integrity is maintained.
• Maintaining all delivery schedules, commentary, meeting documentation, and issues in Salesforce PSA tool and PM Dashboard.
• Managing order backlog to meet revenue targets and minimize inventory.
• Partnering with Forward Stock team to ensure best supply source is identified and used.
• Scheduling all material with Philips Order Management / factories and third-party vendors, revises as needed.
• Tracking all orders to ensure installation is complete, Government paperwork (as required) is properly submitted, MDIRs (as required) are sent to Zone offices and revenue is recognized as scheduled.
• Establishing and maintain effective communication channels with Sales, Marketing, Zone Installation Directors, Credit, Service, Philips factories, Third Party Vendors and Logistics providers.
• Hosting meetings with the sales team to ensure project and order details are aligned and project updates are communicated.
• Ensure all shipments from distribution center to site are done in a timely manner, and Field Service Engineer’s (FSEs) are notified and material is received and installed.
• Determining sign-off needs and obtain required project sign-off documentation to support invoicing and revenue recognition.
• Obtaining government sign-off and 3rd party financing sign-off and submit through required channels to support external process requirements and internal revenue recognition criteria.
• Working with Zone Service to schedule installation resources and third-party brokers to schedule removal of trade-in equipment.
• Other duties as assigned.
• Monitoring all deliveries (factory and third party) to ensure they are on schedule.
• Processing all Direct Delivery Questionnaires and partners with Logistic providers to ensure accurate deliveries and/or problem resolution.
• Ensure all material is delivered including back-orders.
• Resolving all issues either independently or in conjunction with others that impact customer satisfaction and Initial Quality scores.
• Ensure all resources and order details are properly identified and aligned for flawless execution.

You are a part of

Our mission to improve the lives of 2.5 billion people per year by 2030. Every day we move closer to achieving our goal by creating state of the art solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. We enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards, and personalized development planning programs. Our research and business provide unique opportunities to develop cutting-edge clinical solutions and deliver meaningful solutions in the healthcare space.

To succeed in this role, you should have the following skills and experience

• PMP, certification – bonus, but not required.
• Presentation skills and ability to speak in front of a medium-sized audience as well as facilitate a customer meeting.
• Relevant Project Management skill; with the ability to multi-task
• Able to make decisions using sound judgment, operate independently, and take initiative, pro-actively where possible.
• Proven track record in building and maintaining customer relationships.
• 3+ years’ experience and understanding of Healthcare Radiology / Medical Imaging equipment, a plus.
• Self-motivated and self-directed. Normally receives little instruction on day-to-day work and general instructions on new assignments. Able to work under deadlines and time constraints.
• Strong interpersonal skills with the ability to interact professionally with customers, Philips management, peers, and non-team members.
• Attention to detail, ability to multi-task and work in a fast-paced environment.
• Effective analytical, troubleshooting, problem-solving, critical thinking, organization, project management, and priority setting skills.
• Ability to establish and maintain relationships with customers. Ability to diffuse tense situations.
• Experience resolving customer concerns related to technical equipment issues, preferably medical imaging system products.
• Willing to flex hours depending on the time zones supporting.
• Advanced Proficiency in Microsoft office suite including Word, Excel, Outlook, PowerPoint, and Teams. Zoom experience a plus.
• Ability to work cohesively and effectively across teams, departments, and businesses at all levels of an organization.
• 3+ years of customer facing experience within a healthcare setting as a Regional Service Manager or similar healthcare role, with client interaction, a plus.
• Very strong collaboration and listening skills; paired with clear and concise communication skills.
• Bachelor’s degree, required.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.