Project Manager, Service Operations

• Conduct ad hoc data analyses and deep dive reporting to find actionable insights
• Build business cases in partnership with Finance to justify proposed initiatives and understand and track expected financial impact
• Partner with Service Program team members to develop and prioritize systems requirements based on business need and forecasted impact, managing a clear high-level roadmap with respective sub-projects and target timelines.
• Document and analyze Service business processes and workflows
• Partner with Business Analytics team to develop a reporting suite that meets the needs of the business
• Monitor, measure and provide feedback on process performance
• Understand strategic goals and customer needs to influence business objectives
• Identify and communicate risks and dependencies
• Identify opportunities to innovate, enhance and improve the service business
• Partner with training teams to educate business users responsible for managing and operating business processes as well as those impacted by any process changes

• Employee/Customer Satisfaction, Revenue
• Identify and track success Metrics for a project
• Productivity Gains, Efficiency Gains, Mileage Reductions

• Partner on document change needs as processes refine

• Experience with change-management methodologies and a proven track record of implementation
• Demonstratable operational and cross-functional project management skills
• Ability to positively influence others through strong collaborative and communicative skills
• Data-inclined individual with advanced Excel proficiency
• Ability to understand and communicate needs of all stakeholders including technical teams to ensure all needs are met
• Experience in automotive business operations preferred
• Ability to travel up to 25% of the time
• Ability to multi-task and prioritize work in a fast-paced environment and navigate through an ambiguous environment; enjoy challenges
• Experience using Atlassian project management tools (Confluence, JIRA) and Microsoft Suite preferred
• Results driven “get it done” personality; able to balance multiple projects as second nature

Physical Requirements

• General Office – Exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or a negligible amount of force frequently (from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects.
• Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading, primarily on a computer monitor.
• Work is normally performed in a typical interior/office work environment
• Expressing or exchanging ideas by means of the spoken and written word.
• General office work involves sitting most of the time working on a computer but may involve walking or standing for brief periods of time.
• Occasional travel required for offsite meetings and events; normally less than 10% of the time.