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Customer Experience Project Manager Jobs

Customer Project Manager - Xc
By Bosch USA At Plymouth, MI, United States

Key tasks & responsibilities: Entrepreneur” of pilot-project (category C) Assure achievements of project objectives and targets Project budgeting and control of project profit (EBIT ...

Customer Experience Manager Jobs
By MRA Recruiting Services At Ohio, United States
Works with the Operations Manager on developing consistent order management workflows across territories.
Customer Experience: Proactively engages with internal and external customers to better understand their expectations and create a best-in-class customer experience.
Manages the on-boarding process within customer service; monitors new team members’ acclimation to the company and creates individual roadmaps for development.
Triages communication and systems issues between customer service and purchasing that affect pricing and on-time delivery.
Answers questions, resolves escalated issues and serves as a conduit for aligning the sales team with customer service processes.
Works with accounting on customer billing information changes and resolving issues with inputting data into the system.
Sr. Customer Experience Manager
By Honeywell At Phoenix, AZ, United States
Experience of program management or supply chain is highly desired due to the nature of this role
Extensive and demonstrable experience within business, customer support, ISC, engineering and previous knowledge and experience of the aerospace industry.
A knowledge or experience of Six Sigma at an advanced level is desired.
Communication skills to collaborate, problem-solve, influence and get things done from remote, cross-functional stakeholders working across time zones & cultures
Demonstrate excellent C&PS and ISC process knowledge and demonstrate ability to implement process rigor through organizations.
Manage relationships with Customers and serve as primary point of escalation for Honeywell senior leaders.
Customer Experience Manager Jobs
By IKEA At Bloomington, MN, United States

JOB TYPE – Permanent, Full-time, In Location HOURS – Salaried, Retail Management SHIFTS – Fully open work schedule availability including evenings and weekends required; Work schedules are published ...

Customer Experience Manager Jobs
By Piper Maddox At New York, NY, United States
Navigate various stakeholder relationships from property managers, landlords, installment managers, and more
Engage with EV drivers or building managers/portfolio owners to resolve reported issues and live-troubleshoot technical problems
Manage post-sale client relationships from onboarding to renewal and everything in between
2-3 years of professional experience in a client-facing or customer success role
Experience working in the PropTech or multi-family real estate industry is a plus
Health, dental, and vision benefits at no cost to the employee
Customer Experience Manager Jobs
By Tesla At Honolulu, HI, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager Jobs
By The Home Depot At Rowlett, TX, United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimal or no education requirements.
This Position typically reports to Store Manager.
Minimum Years Of Work Experience
Preferred Years Of Work Experience
This role has 0 direct reports.
Customer Project Specialist Jobs
By Schneider Electric At , Lubbock
Compares/differentiates/propose alternate products with additional customer value. • Solves problems with customer interaction that results in positive feedback and improved relationship.
128 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
General Manager, Airport Customer Experience
By American Airlines At Providence, RI, United States
3 years in supervisory or management capacity
This role is a part of our Field Stations team within our Customer Experience group
Manages scheduled, off-scheduled and charter flight operations and meet performance goals
Oversees, monitors, and controls budget and manages overall financial administration
Bachelor’s degree in related field or equivalent work experience preferred
5 years airline operations experience
Customer Experience Manager Jobs
By Tesla At , Owings Mills, 21117
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
Responsible for ensuring all employees provide best in class customer experience for every customer
Customer Experience Manager Jobs
By Nordic Knots AB At , New York, 10007 $80 - $110 a day
Excellent management skills and experience in managing growing teams
Define, manage and continuously improve KPIs related to customer experience
Experience from the interior design industry or DTC brands offering comparable goods is a big plus
Exact compensation may vary based on skills, experience, and location
Lead and develop the customer service and experience team in US and Sweden
Minimum 2 years’ experience in strategically managing customer experience functions
Customer Experience Manager Jobs
By The Pro's Closet At Louisville, CO, United States
2+ years of management experience leading individual contributors in a hybrid and/or remote environment
Interact at the executive/senior management level, proactively advocating for solutions and managing the customer escalation process
A Bachelor's degree, or relevant experience
3 - 5+ years of experience working in the bike industry on the sales, retail, and/or manufacturer side required
3+ years of customer service or retail, providing outstanding service with high standards and outstanding organizational skills
Posses outstanding written and verbal communication skills and great judgment
Manager, Customer Experience & Claims
By Delta Dental of Wisconsin At , Stevens Point, 54482
Reviews and approves human resource recommendations and conducts performance management
Responsible for working in the workforce management system, such as forecasting call volume and scheduling staff
Manages working relationships with other company and department functions in alignment with Delta Dental of Wisconsin’s values
Ensure all tools, processes and procedures for customer service and claims processing are properly documented within the online knowledge base
Train and provide instruction to new team members on customer experience and claims processing transactions
Keep abreast of industry knowledge of contact center technologies and practices
Customer Experience Training Manager
By Kia America, Inc. At , Irvine, 92606 $89,200 - $120,316 a year
Supervisory and/or management experience required
8-10 years of advanced working knowledge and experience with performance-based training and/or customer experience training
Minimum 7 years as a supervisor or manager providing direction for exempt employees and/or contractors.
5+ years of advanced working knowledge of automobile dealership operations (Sales or Service).
Experience with automotive customer satisfaction surveys (SSI, CSI, IQS, etc.)
Hospitality experience is a plus
Customer Experience Manager Jobs
By SiteAware At Texas, United States
·2+ years of construction management experience OR 2+ years of leading enterprise customer rollouts
Unleash Your Potential as a Dynamic Customer Experience (CX) Manager at Siteaware!
This role will report to the Customer Experience team manager.
·Onboarding Maverick: Lead enterprise-wide and project-level onboarding, ensuring clients experience a
Product Managers and Marketing to further client success and SiteAware’s evolution as a category creator
·strong presentation skills and be capable of designing and executing a roll-out strategy
Manager, Customer Experience Jobs
By Macy’s At , Braintree, 02184 $72,450 - $120,865 a year
Ability to work with all levels of management, build partnerships and influence decision makers.
Work with Customer Experience Specialized Selling Team to facilitate program initiatives
Effectively manage projects in a high volume and fast paced environment.
Complete ad hoc projects for Senior Manager and Selling Strategy team
Strong leadership and interpersonal skills
Strong leadership profile and excellent negotiation skills.
Customer Project Manager - Cdmo
By Mantell Associates At United States
Strong previous Project Management experience
Experience with project management concepts, practices, and procedures
Lead and grow a high quality Project Management team
Take overall responsibility for the Project Management function
Customer Project Manager - Responsibilities:
Customer Project Manager - Requirements:
Customer Experience Team Manager
By Fellow At San Francisco Bay Area, United States
Provide daily direction and communication to employees so that calls are placed/answered in a timely, efficient, and knowledgeable manner
Create and maintain a high-quality remote work environment so team members are motivated to perform at their highest level
Leadership experience in a technical call center environment
3+ years of experience managing people preferred
Proficiency with ZenDesk (advanced knowledge preferred)
Knowledge of Fellow products and services
Customer Experience Manager Jobs
By American Express Global Business Travel At , Remote $70,000 - $140,000 a year
Excellent project/process management and prioritization skills.
Minimum 5 years of combined experience in Process Improvement, Program Management, Project Management in a technical role.
Partner with other leaders across the Enterprise Data Management & Analytics department to achieve organizational results.
Familiarity with Qualtrics, Medallia, InMoment, or similar industry leading Customer Experience platform. Qualtrics certification a plus.
Skilled in identifying dependencies, requirements gathering, planning, and execution of strategic programs.
Technical business system analyst skills including requirements documentation, use case definition, testing methodologies, problem solving
Customer Experience Manager Jobs
By Debut At , San Diego, 92121, Ca $80,000 - $90,000 a year
Develop and maintain our customer experience support guide
Lead education of prospective customers on our brand & drive retention of current customers
Help develop the customer experience channels, identify customer pain points, and ideate ways to improve the customer experience.
Must have 3+ years of customer service experience
Experience at a DTC Ecommerce brand required, ideally at a beauty/wellness brand
Excellent communication skills and customer service skills

Are you an experienced Customer Experience Project Manager looking to take your career to the next level? We are looking for a passionate and driven individual to join our team and help us create an exceptional customer experience. You will be responsible for leading and managing customer experience projects from start to finish, ensuring that all customer needs are met and that projects are completed on time and within budget. If you are looking for an exciting and rewarding opportunity to make a real impact, this is the job for you!

Overview A Customer Experience Project Manager is responsible for managing customer experience projects from start to finish. This includes developing project plans, coordinating resources, and ensuring that customer experience initiatives are implemented successfully. The Customer Experience Project Manager must have excellent communication and organizational skills, as well as the ability to work with a variety of stakeholders. Detailed Job Description

The Customer Experience Project Manager is responsible for managing customer experience projects from start to finish. This includes developing project plans, coordinating resources, and ensuring that customer experience initiatives are implemented successfully. The Customer Experience Project Manager must have excellent communication and organizational skills, as well as the ability to work with a variety of stakeholders. The Customer Experience Project Manager will be responsible for the following tasks:

• Developing project plans and timelines for customer experience initiatives
• Coordinating resources and stakeholders to ensure successful project completion
• Monitoring project progress and providing regular updates to stakeholders
• Identifying and resolving any issues that arise during the project
• Ensuring customer experience initiatives are implemented successfully
• Developing and maintaining relationships with stakeholders
• Analyzing customer feedback and making recommendations for improvement
Job Skills Required
• Excellent communication and organizational skills
• Ability to work with a variety of stakeholders
• Ability to develop and manage project plans
• Ability to identify and resolve issues
• Ability to analyze customer feedback
• Knowledge of customer experience initiatives
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer experience project management
• Experience in developing and managing project plans
• Experience in analyzing customer feedback
• Knowledge of customer experience initiatives
Job Knowledge
• Knowledge of customer experience initiatives
• Knowledge of project management principles and practices
• Knowledge of customer feedback analysis
• Knowledge of customer service best practices
Job Experience
• 5+ years of experience in customer experience project management
• Experience in developing and managing project plans
• Experience in analyzing customer feedback
• Experience in customer service best practices
Job Responsibilities
• Develop project plans and timelines for customer experience initiatives
• Coordinate resources and stakeholders to ensure successful project completion
• Monitor project progress and provide regular updates to stakeholders
• Identify and resolve any issues that arise during the project
• Ensure customer experience initiatives are implemented successfully
• Develop and maintain relationships with stakeholders
• Analyze customer feedback and make recommendations for improvement