Customer Experience Manager Jobs

• Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership - Ability to oversee Delivery Operations during Manager on Duty Shifts
• Coach and motivate team to meet assigned sales, delivery and productivity goals
• Analyze data and collaborate with Store Manager on business strategies and set goals
• Ensure team is fluent in all aspects of product knowledge
• Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
• Train and develop team on sales and delivery processes
• Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
• Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time

Customer Experience

• Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.
• Responsible for ensuring all employees provide best in class customer experience for every customer
• Manage customer escalations quickly and effectively
• Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

Employee Engagement

• Ensure all employees adhere to Tesla policies and procedures
• Recruit, train, and develop employees ensuring all positions are filled in a timely manner
• Continually evaluate the performance of each employee and provide in the moment feedback to drive results
• Address and resolve all people issues in a timely and effective manner, partnering with the Store Manager and Human Resources effectively
• Support, implement and provide follow-up for all training

Brand Standards

• Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines
• Control store expenses continually striving to reduce costs
• Ensure facility maintenance and showroom presentation adhere to the brand standard

• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
• Ability to obtain appropriate state licensing, where applicable
• Ability to work evenings and weekends in a retail environment
• Self-starting entrepreneur with exceptional management skills and great attention to detail
• Ability to prioritize multiple projects and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Bachelor’s degree or equivalent work experience
• Ability to relocate as needed
• Dedicated and ethical approach to sales and sales operations
• 2+ years applicable experience with proven track record to meet or exceed goals