Construction Customer Care Manager

Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Manager for our team in Reston, Virginia.

What is the opportunity?

The Customer Care Manager is responsible for ensuring that the Customer Care Department is providing exceptional customer service at all times. This position will oversee routine staffing operations; enforce Customer Care Department methods, policies and procedures; drive continuous improvement and provide reporting of departmental performance.

What are the primary responsibilities?

• Develop, update and enforce policies and procedures. Conduct functional meetings
• Manage department budget and spending
• All other duties as assigned
• Administer reporting of department performance (Weekly, Monthly, Quarterly, Annually)
• Customer experience management and improvement
• Manage continuous construction quality improvement through reporting, investigating and problem solving
• Interact and support the legal team on litigation and risk issues. Troubleshoot escalated issues
• Recruit, train, develop and motivate employees; Performance Management

This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!

Qualifications

Does this describe you?

• Ability to interact positively and get along well with others
• Provides assistance, information or support to others as needed
• Good problem-solving skills
• Makes informed decisions based on departmental strategy
• Excellent communication skills
• Ability to plan and prioritize while focusing on detail orientation and effective time management
• Good performance management skills

Do you have these qualifications?

• High school diploma or equivalent
• 3 - 5 years of prior management experience
• Valid driver’s license and clean driving record
• Essential:
  • High school diploma or equivalent
  • 3 - 5 years of prior management experience
  • Valid driver’s license and clean driving record

We offer an outstanding benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!
Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!

APPLY ONLINE TODAY!

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.