Customer Experience Manager Jobs

What you'll need to have

Minimum Years of Experience: 7

• Previous management and leadership of large teams or groups required.
• Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent organizations required.
• Previous retail experience required.
• Proven track record with developing high level leaders

Your responsibilities

• Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.
• Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA.
• Ensures that the Customer Experience team works in compliance with the IKEA code of conduct and IKEA Employment Standards.
• Ensures a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions, and commercial calendar
• Manages local community involvement and stakeholder relations, including public affairs.
• Shares knowledge and good examples within your country to support competence development.
• Identifies, recruits, retains and develops talent to secure a diverse, competent, high performing team and future succession. Supports the leaders in doing the same with their co-workers.
• Leads the Loyalty and Customer Service team and working in collaboration with the Commercial Team, Logistics team to secure a seamless and high quality multichannel shopping experience
• Oversees the local business plan and logistics action plan by ensuring these actions are implemented. Ensures proper follow up to make adjustments when necessary.

Together as a Team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Apply now!

"The salary pay range for this role is $104,008 - $155,051 Whether you're part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.