Customer Implemen­tation Manager (Usa)

Are you interested in working at an early-stage company in, what is currently one of the SaaS fastest-growing market segments? Would you like to work with founders with over 50 years of collective experience building SaaS companies in both the USA and Europe? Yes, then read on…!

To support our growing USA customer base, we are looking for a Customer Implementation Manager (CIM) to onboard new customers onto the Vurbis platform and provide tech support to existing customers. In addition to having the appropriate technical skills, Vurbis CIM’s must also have project management skills and be excellent communicators. You can work remotely as long as you are in the USA time zone.

Vurbis is a global provider of Cloud-based B2B eCommerce integration solutions. Our customers use the Vurbis Cloud to increase sales by integrating their online web stores into their customer’s e-procurement and ERP systems.

Person specifications

• Contribute to the Vurbis Knowledgebase
• Provide backup support to their Europe-based CDM counterparts when needed
• Perform pre-implementation assessments of customer’s e-commerce platform’s B2B readiness
• Maintain a detailed understanding of all Vurbis offerings
• Perform troubleshooting via screen share sessions with customers to identify bugs or issues when required
• Recommend and implement improvements to existing Vurbis customer support processes
• Assist customers in using the Vurbis Customer Portal
• Perform internal and external (with buying organizations) customer testing of Vurbis services
• Assisting in product testing related to issue resolution
• Be the customer’s main point of contact for all post-sales onboarding activities, including but not limited to: service implementation, support, issue resolution, and functionality questions
• Project manage customer implementations from start to live deployment
• Provide regular input and feedback to Product Development regarding platform features and functionality
• Assist customers in the installation of Vurbis plugins and extensions with their e-commerce platform

Skills and Experience

• Experience using Jira, Slack, Postman, Zoom
• Basic people management skills and the ability to establish milestones and keep other team members on task
• Working knowledge of the Procurement Punchout Protocol and its related XML structures (cXML, OCI, etc.)
• Working knowledge of e-procurement processes and technologies (Coupa, SAP Ariba, iValua, Workday, etc.)
• Working knowledge of B2B e-commerce processes and technologies (Magento, Woo, Netsuite SC, etc.)
• Excellent English speaking and writing skills
• Self-motivated with the ability to thrive in a hands-on environment with minimal management supervision
• Working knowledge of e-procurement supplier networks like Coupa Supplier Portal, Jaggaer Supplier Network, SAP Ariba Supplier Network, Oracle, iValua, etc. as either a buyer or a supplier
• Working knowledge of B2B Transactions and protocols (Purchase Orders, Ship Notices, Invoices, EDI)
• 5+ years of experience in a tech support role in the B2B e-commerce or e-procurement markets
• Working knowledge of APIs and POST URL functionality
• Knowledge of Javascript / TypeScript, PHP; .Net experience a plus.

Salary and Benefits

Joining the Vurbis USA Team

All new Vurbis USA team members start as hourly contractors. Your hourly rate will be based on your experience level.

Your first few days will be spent getting trained on using the various software-based tools that are used to onboard Vurbis customers onto the Vurbis Cloud. You will also receive a crash course on both e-procurement and e-commerce products, markets, vendors, and trends. Then you’ll shadow other Vurbis CDMs and CSMs on actual customer implementation projects and the resolution of customer service tickets. You might even sit in on a sales call if the opportunity presents itself. Within 30 days, you will be ready to work directly with customers yourself. From there, the opportunity for professional growth (lead and expand the US Customer Service organization?), as well as the rewards that accompany joining an early-stage company (bonuses? profit sharing? stock options?) could be yours.

About Vurbis

Vurbis is an international organization selling Purchase-2-Pay Cloud Based Solutions in order to sell to large corporations like Twitter, Citi Group, JP Morgan, Airbus, Tata Steel, Arcelor Mittal. We have offices in Europe, United States and Australia. The Head Quarters of Vurbis is located in Utrecht – The Netherlands. Our nerve center is located in Alfaz del Pi – Alicante Spain. At this location we have our creative executive team.