Customer Experience Consultant Jobs

Role: Customer Experience Consultant

Location: Detroit Metropolitan Area, MI / Minneapolis, MN

:

•Overall experience of about 14-20 years in Automotive / Industrial / Manufacturingindustry in customer experience strategy consulting and transformation.

•Should have worked on or been a part of large business transformation initiatives with respect to web content, portals, digital marketing, commerce, CRM and service.

•Advise leading global manufacturing clients on CRM, Sales and Service processes in automotive and industrial equipment companies.

•Execute breakthrough domain consulting engagements. Support in entire sales cycle – business development, proposal development, pre-sales etc

•Articulate and architect industry specific business solutions

•Lead engagement for business blue printing

•Guide technical teams in solution design and implementation

•Lead Solution stream as part of advisory assignments / projects for leading manufacturing clients (industrial, auto, process or aero manufacturing clients)

•Develop use cases and guide technical teams for POC / solution development, test case designs, and certify solutions before handing over to customers

•Publish thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent Client

•Experience in working with key technologies ( Adobe, Sitecore, Salesforce, SAP, Pega, Oracle, MS Dynamics 365) in sales, CRM, marketing and service areas

Responsibilities:

•Define customer experience roadmap and strategy, product evaluation and solution design for manufacturing clients

•Lead consulting and implementation projects

•Identify opportunities through business connects with clients and relationships in end customers ecosystem

•Lead RFP responses and contribute

•Good / Excellent communication skills, analytical ability, initiative taking and innovative.

•Track emerging business models and trends for its applicability in manufacturing.

•Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

Qualifications:

•Experience in web content management, commerce, CRM, Marketing and Service initiatives

•Experience in consulting and transformation engagements

•Knowledge of various content management, Marketing and CRM technologies