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Customer Experience Strategy Consultant Jobs

Customer Experience Consultant Jobs
By Associate Staffing At United States
Exceptional analytical skills and the ability to translate complex business requirements into practical customer experience solutions.
Collaborate closely with prospective clients to deeply understand their business goals, challenges, and customer experience requirements.
Bachelor's degree in Business, Marketing, Management, or a related field. MBA or equivalent is a plus.
Proficiency in project management methodologies, with the ability to lead cross-functional teams to successful project outcomes.
Conduct thorough analysis to identify pain points, gaps, and opportunities within the client's current customer experience landscape.
Create a roadmap that outlines the necessary steps, initiatives, and timelines for implementing the customer experience strategy.
Customer Experience & Success Strategy Lead (H)
By Avispa At United States
Customer Experience & Success Strategy Lead Pay And Benefits
Customer Experience & Success Strategy Lead Responsibilities
Customer Experience & Success Strategy Lead Qualifications
Worksite: Leading technology and data solutions company (Remote)
Customer Experience & Success Strategy Lead 133723 (H)
W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
Customer Experience & Success Strategy Lead
By Avispa At United States
Customer Experience & Success Strategy Lead Pay And Benefits
Customer Experience & Success Strategy Lead Responsibilities
Customer Experience & Success Strategy Lead Qualifications
Worksite: Leading technology and data solutions company (Remote)
Customer Experience & Success Strategy Lead 133723
W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
Senior Manager, Customer Experience Strategy
By GoHealth At Illinois, United States
Proven change management and leadership skills
Management consulting, venture capital or private equity firm experience
Knowledge of or experience in the Healthcare industry
Manage and develop team members, creating an effective, multi-layered organization with future leaders
5+ years of work experience
3+ years experience leading and building driven, successful teams
Store Strategy & Experience Project Specialist
By Carhartt At Dearborn, MI, United States
Strong project management, planning and organizational skills
Strong analytical, prioritization, vendor management and negotiations skills
Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events.
Create and manage project plans for new retail store openings and remodels. Evaluate for efficiencies and continuous refinement and improvements.
Bachelor's degree or equivalent years of experience required
Demonstrated knowledge of retail functionality, space planning & fixture and capacity planning
Consultant, Customer Experience Jobs
By Material At California, United States
A minimum of two (2) years of management consulting experience in customer strategy, customer service and/or customer-centric end-to-end transformation
Intermediate/advanced experience with digital Project Management tools/methods
Ongoing communications and change management
Provide input into engagement decisions including work plan, timeline, and project management.
Certification in Customer Experience is a plus
Training and Education development (for digital and in-person modalities)
Us Strategy & Analytics, Governance And Experience Strategy
By TikTok At San Jose, CA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

Customer Experience Journey Design Consultant (Remote - Home-Based Worker)
By Allstate At Chicago, IL, United States
Organizational and time management skills
Apply Allstate’s Customer Value Proposition & Customer Experience Global Standards to help shape the design of future-state customer journeys
Bachelor’s degree or equivalent experience
2 or more years of related experience
Ability to manage multiple projects / programs at a given time
Demonstrates clear, concise, and effective presentation and written communication skills
Customer Experience Consultant Jobs
By Shivark Inc At California, United States

CX Management Maturity Assessment –

Develop an Actionable Roadmap & Implementation Plan, and Organizational Change Management Plan

Vsa Experience Participcant - Strategy
By VSA Partners At New York, NY, United States
Familiarity and/or experience with marketing-communications, branding, or within a management consultancy is a plus.
A passion for learning and an entrepreneurial spirit.
The Brand Strategy shadow participant
Program Manager, Customer Experience Center Strategy
By Mazda North American Operations At United States
Review survey feedback and work with Sr Manager on support initiatives benefitting CEC and internal departments .
Create programs that would enhance experience for CEC internally and ownership experience.
3-5 year’s experience within the automotive OEM industry
1-2 year’s experience in contact center of managing Roadside Assistance
Ability to product timely deliverables and manage multiple and shifting priorities in a dynamic environment with sound judgment and clear reasoning.
Strong written and oral communication, interpersonal, and presentation skills required
Manager, Customer Strategy Jobs
By Bally Sports At New York, NY, United States
Strong team focus with outstanding organizational and resource management skills, as well as an exceptional attention to detail.
Approximately 4-6 years of prior experience in a CRM related role
Strong analytical and problem-solving skills
Experience working with CRM and push notification systems.
Expand and optimize personalization and segmentation strategies across all email, push, and in app touchpoints to increase engagement, revenue, and efficiency.
Responsible for campaign set up; building segments, journeys, logic while working directly with external vendors on execution, deployment, and performance analysis.
Consultant, Experience Jobs
By Granicus At United States
Execute comprehensive multichannel strategy projects for public sector clients, including complete management of project scope, timeline and requirements
Offer expertise and recommendations to clients, and closely collaborate with internal team members and contractors.
Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity
Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data
Experience and/or enthusiasm for working with government. Passionate about public service, citizen engagement and all things digital
Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform.
Manager, Customer Strategy Jobs
By Bally Sports At New York, United States
Strong team focus with outstanding organizational and resource management skills, as well as an exceptional attention to detail.
Approximately 4-6 years of prior experience in a CRM related role
Strong analytical and problem-solving skills
Experience working with CRM and push notification systems.
Expand and optimize personalization and segmentation strategies across all email, push, and in app touchpoints to increase engagement, revenue, and efficiency.
Responsible for campaign set up, building segments, journeys, logic while working directly with external vendors on execution, deployment, and performance analysis.
Sr Customer Experience Strategy Consultant
By Southwest Airlines At Dallas, TX, United States
Partner and work effectively with all levels of management to develop and implement Company plans
Skilled in understanding the relative costs and benefits of potential actions and choosing the most appropriate one
Expert level experience, expansive and far-reaching knowledge in:
Explore more Benefits you’ll love: swa.is/benefits
May perform other job duties as directed by Employee's Leaders
Skilled in identifying complex problems, reviewing related information to develop, evaluating options, and implementing solutions
Customer Consultant Jobs
By Peoples Gas At Chicago, IL, United States
Benefits including medical and prescription, dental, vision, retirement and more
1+ years Customer Service Experience
Competitive pay starting at $22.74 per hour
Paid time off after 1 year of service
Proficient at understanding verbal and written Spanish language
High School Diploma, HSED, or GED
Customer Experience Consultant Jobs
By X2 Logics Staffing Solution, Inc. At United States
•Experience in web content management, commerce, CRM, Marketing and Service initiatives
•Knowledge of various content management, Marketing and CRM technologies
•Define customer experience roadmap and strategy, product evaluation and solution design for manufacturing clients
•Good / Excellent communication skills, analytical ability, initiative taking and innovative.
•Experience in consulting and transformation engagements
Detroit Metropolitan Area, MI / Minneapolis, MN
Director Of Customer Strategy & Experience
By Utah Jazz At , Salt Lake City, 84115, Ut
Gather feedback, such as surveys, from customers to learn more about their experiences, behavior and preferences
Expand the impact of strategic initiatives by identifying improvement opportunities to elevate customer experience across different lines of business
Build policies and procedures that create mechanisms for driving improvement on customer experience across the organization
Be a partner with the NBA customer experience team and a leader of information for CX within the industry
Manages conflict - Handles conflict situations effectively and fairly, with a minimum of disruption
Manages complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Customer Experience Consultant Jobs
By Zillow At , Remote $18.50 - $29.50 an hour
Accurately document customer interactions using our Customer Relationship Management software.
Apply your interpersonal skills to achieve excellent customer satisfaction results; keeping our customers front and center as our north star.
Be a specialist on dotloop's product, features and functionality to confidently promote the benefits of being a dotloop user.
At least one year experience in a customer service or communications role.
Basic Real Estate knowledge is preferred but not required.
Excellent communication skills and excel in building positive relationships.
Vp, Customer Experience Strategy & Customer Success Operations
By Anaplan At Miami, FL, United States
Management experience with a team of at least 50 team members, and demonstrated success as a leader of leaders
Lifecycle management ofprocesses and playbooks
Deploy management systems that leverage data and analytics to measure results for customer success across all field engagement.
Demonstrated success with cross-functional coordination, including planning, execution tracking, decision making, and critical metric management
Program, project management, and daily operations of important metrics by subordinate managers.
Create process to support field efficiency across the entire customer experience

Are you looking for an exciting opportunity to help shape the customer experience strategy of a leading organization? We are looking for a Customer Experience Strategy Consultant to join our team and help us create an exceptional customer experience. You will be responsible for developing and executing strategies to improve customer satisfaction, loyalty, and engagement. If you have a passion for customer service and a knack for problem-solving, this could be the perfect job for you!

Overview:

A Customer Experience Strategy Consultant is responsible for developing and implementing strategies to improve customer experience and satisfaction. They work with clients to identify areas of improvement, develop strategies to address those areas, and then implement those strategies. They also provide guidance and advice on customer experience best practices.

Detailed Job Description:

A Customer Experience Strategy Consultant is responsible for developing and implementing strategies to improve customer experience and satisfaction. They work with clients to identify areas of improvement, develop strategies to address those areas, and then implement those strategies. They also provide guidance and advice on customer experience best practices. They must be able to analyze customer feedback, identify trends, and develop strategies to address customer needs. They must be able to communicate effectively with clients and other stakeholders, and be able to present their ideas in a clear and concise manner.

What is Customer Experience Strategy Consultant Job Skills Required?

• Excellent communication and interpersonal skills
• Analytical and problem-solving skills
• Ability to think strategically and develop creative solutions
• Knowledge of customer experience best practices
• Ability to work independently and as part of a team
• Knowledge of customer service software and tools
• Knowledge of data analysis and reporting

What is Customer Experience Strategy Consultant Job Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• 5+ years of experience in customer experience strategy or a related field
• Experience with customer service software and tools
• Knowledge of customer experience best practices
• Ability to analyze customer feedback and identify trends

What is Customer Experience Strategy Consultant Job Knowledge?

• Knowledge of customer experience best practices
• Knowledge of customer service software and tools
• Knowledge of data analysis and reporting
• Knowledge of customer segmentation and targeting
• Knowledge of customer journey mapping

What is Customer Experience Strategy Consultant Job Experience?

• 5+ years of experience in customer experience strategy or a related field
• Experience with customer service software and tools
• Experience in customer segmentation and targeting
• Experience in customer journey mapping

What is Customer Experience Strategy Consultant Job Responsibilities?

• Develop and implement customer experience strategies to improve customer satisfaction
• Analyze customer feedback and identify trends
• Develop customer segmentation and targeting strategies
• Develop customer journey mapping strategies
• Provide guidance and advice on customer experience best practices
• Communicate effectively with clients and other stakeholders
• Present ideas in a clear and concise manner