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Customer Experience Guide Jobs

Director, Customer Experience Jobs
By Laguna Source At Inwood, NY, United States
* Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.
* Defining and optimizing customer experience lifecycle, owning end-to-end order management.
* Strong management and leadership skills, with communication and interpersonal skills to motivate leaders and team members.
* Working with sales management to align strategies, coverage plans, and account dynamics.
* Bachelor's degree with 5-7+ years of experience leading teams in a customer service or sales environment.
* Managing Product Number Codes and Price Lists.
Customer Experience Guide - Part Time
By Patagonia, Inc At , Seattle $25.25 - $27.25 an hour
Role: Customer Experience Guide- Part Time
You utilize all allotted environmental-activism hours.
You inspire customers to get involved.
You participate in the annual local granting process.
You extend invitations for future brand engagement.
You always maintain a positive attitude.
Director Customer Experience Jobs
By Ramble At Golden, CO, United States
Develop and manage an inspection process to ensure campsites are up to Ramble standards throughout the season.
Manage daily housekeeping/groundskeeping staff; in addition to attracting/retaining staff when needed, this includes posting ads on craigslists for example.
Manage daily housekeeping/groundskeeping staff schedule for the campground.
Manage and field customer services requests through Zendesk and other channels in a timely manner.
You have at least 5 years of experience managing multiple facilities simultaneously.
You have experience with Zendesk or similar customer service ticketing system.
Coach, Customer Experience Jobs
By Spire At Birmingham, AL, United States
Required Knowledge, Skill And Abilities
Facilitator certification with one of the leading Customer Service Skills Companies preferred
Manages and coordinates the daily activities of contact center agents to ensure high level of quality and productivity standards are met
Takes ownership and provides personalized coaching solutions to ensure team members deliver an effortless customer experience
Manages staffing levels and performance to ensure corporate objectives are met
Analyzes ongoing processes and recommends solutions to improve overall customer experience
Customer Experience Lead Jobs
By US Fertility At United States
Strong project management and organizational skills.
Experience managing a remote team
Ideate and execute on strategies to increase conversion rates with emphasis on consumer experience, data collection, and enrollment growth.
Bachelor's Degree or equivalent experience preferred.
3+ years’ experience managing diverse teams and driving performance improvement.
Excellent problem solving and communication skills.
Director, Customer Experience Jobs
By ROKA At Austin, TX, United States
Strong organizational and project management abilities.
Proficiency in customer experience management tools and platforms, Gladly a plus
Develop, manage, and execute customer experience strategies to drive customer satisfaction, NPS, and intense affinity for ROKA
Audit, recommend, and implement tools/techniques/technologies to manage and measure customer experience
Demonstration of a high level of organization with very strong attention to detail, data management, and reporting insights
Map customer journeys across categories and products to develop priorities for customer-facing teams and digital experiences
Staff Assistant, Customer Experience
By American Airlines At , Dallas, 75219
Minimum Qualifications- Education & Prior Job Experience
This job is a member of the Global ReservationsTeam within the Customer Experience Division.
Manages ordering office supplies, updating manuals
High School Diploma or GED equivalency or equivalent experience/training
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Customer Experience Lead Jobs
By Glo At Los Angeles, CA, United States
Strong relationship management skills and ability to influence decision making
Organizational and time management skills
2+ years of supervisor and/or manager level experience
Participate in business projects and initiatives, especially those that are impactful to and/or pose a risk to the customer experience
Build a system of recovery of members after a negative experience and recommend mechanisms to retain these members
Partner with Marketing to engage and convert new members being acquired through different channels with a personalized experience
Customer Experience Guide-Part Time Fixed Term
By Patagonia, Inc At , Salt Lake City, Ut $19.75 - $21.75 an hour
Role: Customer Experience Guide-Part Time Fixed Term
Reports To: Retail Store General Manager
You utilize all allotted environmental-activism hours.
You inspire customers to get involved.
You participate in the annual local granting process.
You extend invitations for future brand engagement.
Svp, Customer Experience Jobs
By Definitive Healthcare At Framingham, MA, United States
Experience with client management teams that operate/execute highly complex solutions leveraging the product suite.
Lead the end-to-end execution of the customer experience organization: including implementation, success, support, and renewal.
10+ years of experience in Customer Success leadership, including at least five years of experience in the healthcare sector.
Competitive benefits package including great healthcare benefits and a 401(k) match
Focus on customer journey and value optimization redesign for our three key customer end markets (life sciences, provider, and diversified).
Collaborate with subject matter experts to build scalable content playbooks that tie to end markets and customer use cases.
Customer Experience Engineer Jobs
By Tellius At San Francisco Bay Area, United States
Work with engineering, product management, and sales engineering to provide a top-notch technical support experience for our users.
5 years of in-depth experience within the Data Analytics / Business intelligence (BI) / Databases domain.
Understanding and working knowledge of Python, HTML, JavaScript, R, Spark, etc.
Experience with performance troubleshooting such as queries, browser freeze, system/service restarts, etc.
Experience working with Snowflake, Redshift, and BigQuery.
Experience working on GCP, AWS, and Azure.
Customer Experience Jobs
By The Ridge At United States
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Customer Experience Jobs
By The Ridge At Guernsey, WY, United States
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Customer Experience & Support Pmm
By Google Fiber At United States
Experience with content management systems and software KMS and Lighthouse
Experience in technical program/project management.
5 years of experience in a help or support content, user education content, technical writing or content strategy role.
Experience driving product vision and cross channel communications.
Previous experience working in devices and hardware or telecommunications.
Customer Experience Lead Jobs
By Victoria's Secret At Flowood, MS, United States

Leadership, time management, coaching, great customer service, and product merchandising

Consultant, Customer Experience Jobs
By Material At California, United States
A minimum of two (2) years of management consulting experience in customer strategy, customer service and/or customer-centric end-to-end transformation
Intermediate/advanced experience with digital Project Management tools/methods
Ongoing communications and change management
Provide input into engagement decisions including work plan, timeline, and project management.
Certification in Customer Experience is a plus
Training and Education development (for digital and in-person modalities)
At&T Customer Experience
By Brainiac Marketing At Queens, NY, United States
· Develop and maintain a knowledge base of the evolving products and services
· Previous experience in customer service, sales, or other customer-facing roles.
· Excellent written and verbal communication skills
· Handle wireless appointments and retail customer inquiries
· You will work comfortably in a retail environment
· Provide information about wireless products and services
Customer Experience Engineer Jobs
By Tellius At San Francisco, CA, United States
Work with engineering, product management, and sales engineering to provide a top-notch technical support experience for our users.
5 years of in-depth experience within the Data Analytics / Business intelligence (BI) / Databases domain.
Understanding and working knowledge of Python, HTML, JavaScript, R, Spark, etc.
Experience with performance troubleshooting such as queries, browser freeze, system/service restarts, etc.
Experience working with Snowflake, Redshift, and BigQuery.
Experience working on GCP, AWS, and Azure.
Customer Experience Consultant Jobs
By Shivark Inc At California, United States

CX Management Maturity Assessment –

Develop an Actionable Roadmap & Implementation Plan, and Organizational Change Management Plan

Director, Customer Experience Jobs
By Coach At New York, NY, United States
Prior supervisor experience and strong leadership skills.
In collaboration with the Vice President, develops the objectives, strategies and directs the execution of Coach’s signature brand and store experiences.
6+ years’ experience in directing events, brand experience and retail marketing programs.
Our Competencies for All People Managers
Americans With Disabilities Act (ADA)
Negotiates with venues, partners, vendors to secure rates and fees that enhance budgets.

Are you passionate about creating amazing customer experiences? We are looking for a Customer Experience Guide to join our team and help us provide our customers with the best possible experience. If you have a knack for understanding customer needs and providing exceptional service, this is the job for you!

What is Customer Experience Guide Skill Requirements?

• Excellent customer service skills
• Ability to communicate effectively with customers
• Ability to troubleshoot customer issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Ability to maintain customer confidentiality

What is Customer Experience Guide Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Certification in customer service or related field (preferred)

What is Customer Experience Guide Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software

What is Customer Experience Guide Experience?

• Previous customer service experience

What is Customer Experience Guide Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Process orders and returns
• Follow up with customers to ensure satisfaction
• Maintain customer records
• Monitor customer service metrics
• Identify and suggest possible improvements in customer service processes