User Experience & Design, App

Live Fully at Marriott International – #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

The Marriott International HQ, located at 7750 Wisconsin Avenue, Bethesda, Maryland, 20814 is currently hiring a Director, User Experience & Design, App.

Responsibilities include:

With Every journey, travel has the power to shape us and our world. Begin your journey as the Director of User Experience at Marriott International, voted 24 years in a row as one of Fortune’s 100 Best Companies to Work For®. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.

In this design leadership position, you will play a critical role in creating industry-leading experiences for our mobile app products. The ideal candidate must be able to think strategically, bring stellar UX and design skills and implement at scale, all while sparking delight and advancing cohesion across the travel journey.

As part of an agile cross-functional product team, the Director of User Experience & Design, App will work closely with fellow user experience leaders, product management, engineers, and other designers to deliver data-driven, best-in-class product design. He/She/They will help drive the vision for how the account profile and trips experiences come to life in our mobile app products. The ideal candidate for this role will have experience that is rooted in an empathetic understanding of both the consumer’s physical and digital environments and how they impact the design of the Marriott Bonvoy App.

This position requires the ability to produce design as well as direct designers, including internal associates, contractors, and agencies, driving the creative process from concept through design documentation and execution.

A strong portfolio rooted in mobile app design is critical for this role.

CANDIDATE PROFILE

Education and Experience

· 8+ years of relevant UX/product design experience, with demonstrated ability to manage others

· 4 year undergraduate degree in relevant discipline or equivalent experience/certification

· Strong portfolio that showcases UX and interaction design, visual design aesthetic, and user-centered thinking

· Experience designing for mobile apps

· Good mix of UX/UI, visual design, and interaction design expertise

· Proven ability to translate complex design challenges into clear, user-friendly experiences

· Collaborative, highly organized, and strong attention to detail

· Strong written, verbal, interpersonal, and presentation skills

· Strong stakeholder management skills and flexibility to thrive in a fast-paced environment

You’re exactly who we’re looking for if you:

· Possess exceptional visual design skills and a great sense of aesthetics

· Can balance user, business, and technical needs

· Obsess over the details of the interaction, visual, and motion design as well as documentation for a design

· Lead with a user-centric mindset

· Solve problems holistically across channels for a seamless experience

· Thrive on creating innovative solutions to challenging user and business problems

· Value deadlines, set realistic expectations around them and then meet them

· Ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomes

· Comfortable with a culture of feedback and regular opportunities to critique and be critiqued

· Demonstrate self-confidence, energy, and enthusiasm in leading and influencing teams

Nice to Have:

· Experience with motion design and animation

· Experience with major, large-scale global digital apps or websites within the commerce or travel space

· Ability to balance the science behind the data and the creative idea in front of you

· Have superior communication and interpersonal skills, including facilitation, presentation, storytelling

CORE WORK ACTIVITIES

Responsibilities:

• Produces sketches, wireframes, flows, designs, motion specs, prototypes and/or presentations as needed

• Produces innovative high-level design concepts and when needed development-ready designs

• Ensures a quality experience on live digital products by participating in the user acceptance testing process

• Employs user testing and research to inform your design work and thinking

• Presents and clearly communicates design solutions and rationale to Digital Leadership

• Engage in critiques as well as share new learnings and case studies

• Respects and contributes to the evolving design system

Demonstrating and Applying Discipline Knowledge:

· Presents outstanding design concepts backed by best practices, user behavior and data

· Clearly explains design strategy and interactions to potential users, your team, and stakeholders

· Identify future opportunities by keeping up to date with design trends, societal shifts, and new technology

· Be a thought partner providing recommendations on UX and UI enhancements across iOS and Android

· Have a passionate focus on the needs of the guests around the world using inclusive design skills and methods

· Partner closely with engineers to understand technology capabilities, bring your designs to life, and achieve high quality shipped product

· Provides subject matter expertise, including design, functionality and interaction patterns to help meet department and company goals and KPIs

Measurement & Analytics:

• You value data or insight over opinion, by basing decisions on metrics, segment data, and user research findings and insights.

• Delivers measures, and improves designs based on quantitative and qualitative feedback using various user research methodologies

• Comfortable with multiple qualitative and quantitative research methods, like surveys, usability testing, multivariate testing, A/B testing, etc.

• Breaks down designs into options/variables for A/B or multi-variate testing

Managing Work, Projects, and Policies:

• Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)

• Successfully manages multiple assignments at once

• Accepts critique and critiques work of others in a helpful and professional manner

Additional Responsibilities:

• Works independently with minimal supervision, but knows when issues should be escalated to manager

• Develops relationships with members of other teams, and leverages those relationships to answer questions

• Presents work with clarity and confidence; explains complex matters so that others can understand them

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.