Retail Experience Advocate Jobs

Independency and time management skills.

Our company offers a remote working model.

Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.

At least 1 year of experience in a customer support role or client facing environment (provided support in writing).

Superb written and verbal communication skills.

Service-oriented personality with a can-do attitude and strong problem-solving skills.

Experience or knowledge in real estate

We Offer The Following Benefits And Perks

Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information.

Continuously develop your real estate and Opendoor knowledge by participating in training and discussions.

Experience in a fast paced, high volume call environment

Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency.

Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture

2+ years’ experience in customer service required; field marketing, sales, education, or hospitality environment preferred

Tailor your approach to demo drives by uncovering customers’ needs and delivering a personalized experience

Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team

Experience using POS and CRM software preferred

Deploy Rivian’s Sales and Customer Engagement strategy at your location, generating demand and connecting with the broader community

Manage Advertising Promotions - Promotional Materials, Public Relations, Merchandising

Client Retention - Provide the best experience for existing clients creating brand loyalty.

Schedule promotions and manage calendar

Ability to learn basic sales and marketing skills

Designing and Executing Marketing and Promotional Campaigns for clients

Sales - Client Acquisition through excellent brand consulting

Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture

3+ years’ experience in customer service required; field marketing, sales, education, or hospitality environment preferred

Tailor your approach to demo drives by uncovering customers’ needs and delivering a personalized experience

Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team

Experience using POS and CRM software preferred

Excellent written and verbal language skills in English, additional languages a plus

Collaborate and partner with Communications/Customer Experience Manager on communications across platforms, including emails, presentations, videos, and other creative formats.

Supporting tools with customer experience such as MPOS, Product Knowledge, etc. and being a subject matter expert

Develop knowledge and understand how to leverage our Customer Experience Strategy and Medalia

Partner with field leadership and store operations to develop content for field leadership meetings, store manager meetings and holiday strategy materials

Develop knowledge of necessary communication platforms to support accurate information

Supporting and leveraging the CE strategy to help unleash the power of the field through experience

Provide positive experiences, skill development and performance management

Maintain positive customer and employee experiences

One year of leadership experience

Previous experience in sales, customer service or related fields

One year of consumer electronics industry experience

Prior experience setting retail sales goals

Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture

3+ years’ experience in customer service required ; field marketing, sales, education, or hospitality environment preferred

Tailor your approach to demo drives by uncovering customers’ needs and delivering a personalized experience

Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team

Experience using POS and CRM software preferred

Excellent written and verbal language skills in English, additional languages a plus

Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture

3+ years’ experience in customer service required ; field marketing, sales, education, or hospitality environment preferred

Tailor your approach to demo drives by uncovering customers’ needs and delivering a personalized experience

Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team

Experience using POS and CRM software preferred

Excellent written and verbal language skills in English, additional languages a plus

Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture

3+ years’ experience in customer service required ; field marketing, sales, education, or hospitality environment preferred

Tailor your approach to demo drives by uncovering customers’ needs and delivering a personalized experience

Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team

Experience using POS and CRM software preferred

Excellent written and verbal language skills in English, additional languages a plus

Provide positive experiences, skill development and performance management

Maintain positive customer and employee experiences

One year of leadership experience

Previous experience in sales, customer service or related fields

One year of consumer electronics industry experience

Prior experience setting retail sales goals

Provide positive experiences, skill development and performance management

Maintain positive customer and employee experiences

One year of leadership experience

Previous experience in sales, customer service or related fields

One year of consumer electronics industry experience

Prior experience setting retail sales goals

2 years of experience as a supervisor or manager in business, military or related fields

Enable and empower employees to drive world-class customer experiences

Drive employee experience strategy across the micro-market to drive seamless customer experiences

2 years of sales or customer service experience

1 year of experience managing and reviewing operational expenses and revenue

Analyze performance indicators against business strategies and lead your team to facilitate growth or improve results

1+ years related work experience. Experience Details: Face to face consultative experience in a retail environment.

Excellent verbal and written communication skill

Experience in insurance industry, physician's office, hospital, or other position in health care industry.

Experience with financial products or services

Income protection benefits: life insurance, Short- and long-term disability programs.

Additional voluntary benefits available; and a comprehensive wellness program

● Assist with order management, including processing sales orders, tracking shipments, and managing returns or exchange

● Provide an outstanding customer experience via multiple service channels (email, chat, social channels)

● Collaborate with the Operations and Marketing teams to improve the overall customer experience

● Excellent verbal and written communication skills

● Strong problem-solving and decision-making skills

● Customer service experience in a fast-paced environment

To fulfill this role, the Customer Experience Advocate will have experience in medical benefits, medical claims and employee eligibility

Two or more years of Healthcare experience in a health plan, provider network, insurance or employee benefit environment

Answer questions and handle problem resolution on benefit, provider or claim issues

Two or more years telephone customer service experience in a related field

Two or more years of medical billing experience (Preferred)

Strong PC skills - Word and Excel required

Experience in related methodologies such as Systems Thinking, Continuous Improvement, and Agile. (5 years)

Excellent storytelling, writing, and presentation skills.

Experience navigating and collaborating with interdisciplinary teams.

Strong facilitation skills, comfortable in a consulting environment with senior-level participants.

director, Digital Retail Experience Innovation Accelerator

Create a sustainable, best in class process for Starbucks digital innovation

3+ years of experience in leadership, Training Programs, Project Management, instructional Design

Excellent project management skills and ability to finish projects and tasks in a timely manner

Experience in banking industry with understanding of accounting, finance, and marketing

Remote-first workforce – relocation not required.

Job Title: Retail Experience Advocate

Highly organized and the ability to properly manage assigned tasks