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Company

Conduent
Address , San Francisco, 94103, Ca
Employment type
Salary
Expires 2023-07-22
Posted at 11 months ago
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
CUSTOMER EXPERIENCE POSITION
M-F 8AM TO 5PM CST
Job Track Description:
  • Performs business support or technical work, using data organizing and coordination skills.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.
  • Performs tasks based on established procedures.
General Profile
  • Applies experience and skills to complete assigned work.
  • Works with a limited degree of supervision.
  • Works within established procedures and practices.
  • Expands skills within an analytical or operational process.
  • Establishes the appropriate approach for new assignments.
  • Maintains appropriate licenses, training, and certifications.
Functional Knowledge
  • Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
  • Supports to achieve company goals by helping teams to integrate and work together.
Impact
  • Impacts a team through quality of the services provided and information shared.
  • Uses discretion to modify work practices and processes to achieve results or improve efficiency.
Leadership
  • May give informal guidance to junior team members.
Problem Solving
  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
  • Exchanges information and ideas effectively.
Responsibility Statements
  • Performs routine call center activities concerning business products and services.
  • Complies with all policies and standards.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Communicates in a warm and empathetic manner.
  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Provides customers with information that is specialized.
  • Gathers all necessary information to update the database.
  • Explains company policies to customers.
  • Responsible for the end-to-end resolution of customer issues.
  • Uses standard scripts and established guidelines while under supervision, to meet SLAs.
  • Performs other duties as assigned.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.