Customer Engagement Consultant Jobs

Job Title: Customer Engagement Consultant

Location: Remote

Pay Range: $55-$60/hr. on W2 (Depends upon experience)

The Cisco Data Center Marketing; Computing Group is seeking a passionate individual who will manage the Customer Experience Reference Program. This is a highly visible role that requires a self-starter and a creative intellect with the ability to think strategically yet act tactically in order to drive long-term success as well as oversee day-to-day operations.

The program encompasses development/pipeline of customer testimonies, references and case studies in support of key marketing programs and campaigns, PR, thought leadership, brand initiatives and event activations. The ability to navigate priorities and drive a coherent overall plan with demonstrable results is critical to the success of this role. You will also:

• In this position you will be working closely with executive-level customers. It’s paramount to ensure customers' needs are met when participating in the Customer Experience Reference Program.

• You will work closely with global internal stakeholders from sales, business unit, marketing, other cross-functional teams and vendors.

• It’s important to be recognized as a credible, knowledgeable subject matter expert.

• Ability to understand sales and marketing programs/activities and insert alignment.

• Be able to create a detail-oriented plan for achieving specified results, with a regular cadence of meetings reporting progress towards goals and risks.

• Plan and direct the creation, editing, tracking, promotion and impact measurement of core reference assets (i.e. videos, case studies, infographics, eStories, interactive PDFs).

• Manage customer references at large-scale global events. Act as the overall project manager working closely with the events team, production, and logistics of customer participation.

• Required travel 3 – 5 times a year.

Additional role, initiative and group information:

Note: Provide a background of your organization and your needs for this engagement to be shared with Supplying Agencies to gain a better understanding of your organization and your needs.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com

The Company will consider qualified applicants with arrest and conviction records.