Customer Communications And Engagement Lead

Description
Overview:
Recognized on the Inc. 5000 fastest growing companies in the US, Peloton is one of the largest and fastest growing professional services firms specializing in Integrated Cloud Solutions for Enterprise Resource Planning, Enterprise Performance Management, Supply Chain Management, Human Capital Management and Analytics. Peloton has the vision and capabilities to help CFOs, CPOs, COOs, CIOs and business leaders to envision, implement and realize the benefits of digital transformation. Companies that are equipped with the right information, have the know-how, and the enabling technology to consistently leverage analytics, will gain a competitive advantage. Our people are recognized as some of the best minds and most committed people in the industry. We believe in quality. We appreciate creativity. We recognize individual contributions, and we place trust in our team members. And…we love what we do.
Peloton provides Advisory, Consulting, and Managed services with deep functional and technical expertise specializing in serving clients in the Retail, Manufacturing, Professional and Financial Services industries. Our business and technology professionals provide a unique perspective, proven experience, with an innovative and collaborative approach to achieve transformational results for clients.
If you are interested in being part of our high performing and growing organization – and have a strong customer reference, engagement and communications experience in the cloud solutions services industry, you may be a good fit for our team. We are actively seeking a seasoned, self-starter with a strong work ethic who can work as a member of Peloton’s marketing team to further develop and nurture our current customer user base. This position would play a critical role on our marketing team and requires strong leadership and vision to develop, manage, and implement a multi-channel customer engagement and communications strategy.
Specific responsibilities include:

• Execute Customer Engagement and Re-engagement campaigns
• Create and Maintain a list of Peloton Clients
• Create regular direct communications to our customer base
• Assist in Brand Development including social media and website content
• Deliver weekly customer reference reports and stories
• Create and integrated nurture and account based marketing programs and campaigns to help build pipeline
• Through insight survey’s, track trends in customer behaviors, develop actionable insights, and use those insights to navigate changes in strategy and tactics.
• Establish Client Appreciation program – Gifts, events – in-person & virtual, referrals, and other

Additional Responsibilities Will Include

• Partnering with sales, practice, and industry leads for IP development and content creation of customer stories
• Special projects as needed
• Execution of marketing campaigns – Create emails, schedule multi-touch account based campaigns , maintain mailing lists, and run performance reports
• Assist in planning and coordination of large conferences and regional events from logistics, promotion, and internal preparation cadence leading up the event

Required Experience and Skills:

• Ability to multi-task and keep pace with fast working environment
• Eager to learn new skills and technologies
• Fluent in Microsoft Office Suite (Excel, Word, Powerpoint)
• Strong writing and presentation skills
• Bachelor’s degree, in Marketing or Communications
• Fluent in Salesforce
• 7+ years prior Marketing experience in fast paced environment preferably in an agency, consulting or software organization
• Adaptable, flexible and open to new ideas Dynamic individual who easily connects and collaborates with the broader organization
• Self-motivated, highly organized, detail oriented, and passionate to work in a fast paced, highly entrepreneurial environment

Additional Desired Skills:

• Hands-on experience with leading CRM and Marketing Automation tools, preferably with Salesforce and Oracle Eloqua
• Ability to write high quality executive level communications
• Experience in Adobe Photoshop, Premier, and InDesign a plus

Compensation:

• 401K with supporting company match
• Medical, dental, and vision insurance
• Competitive base salary
• Performance bonus
• Flexible Spending
• Paid holidays and vacation days

Peloton Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.