Client Engagement Coordinator Jobs

Who We Are

Who We Are:

IMG Academy Offers An Innovative Suite Of On-campus And Online Experiences, Providing Growth Opportunities For All Student-athletes Through

IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life.

• Boarding school and camps, via a 600-acre state-of-the-art campus in Bradenton, Fla. (IMGAcademy.com)
• Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance (IMGAcademy.com/Plus)
• Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches (ncsasports.org)

Our team has a deep appreciation for the transformative power of sports and holistic personal development. Our leadership is actively investing in the growth of the organization. We continue to broaden and deepen our technology platform and team in pursuit of our vision for empowering youth sports and the path-to-college for student-athletes.

IMG Academy is part of the Endeavor family of companies (NYSE:EDR).

Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.

What You’ll Do

Client Engagement Coordinators will primarily focus on proactive outreach to NCSA clients. More specifically, a Client Engagement Coordinator will focus on reengaging NCSA members with our service by recommending next steps with NCSA and the recruiting journey. This position will work in support of our Recruiting Coach staff and marketing efforts to engage student-athletes (and parents) across many different sports and graduation classes.

• Other responsibilities as assigned by manager
• Schedule Coaching Sessions or Evaluation Sessions for NCSA members with their Recruiting Coach
• Conduct extensive phone outreach to connect with NCSA members
• Send and respond to emails and text messages regarding NCSA or recruiting related questions
• Provide guidance on next steps to take with the NCSA experience and/or recruiting journey

You Have These

• Flexible schedule, with the ability to work nights and weekends if necessary
• Effective note taking, attention to detail, and comprehension skills
• Bachelor’s degree preferred
• Strong sense of teamwork and the ability to create and maintain positive relationship
• Strong analytical, problem-solving skills
• Excellent communication skills
• Ability to handle a fast paced, production driven work environment
• Proficient computer skills and experience working with Microsoft Office products (Outlook, Word, Excel)
• At least one (1) year of customer service experience preferred

Schedule/Compensation

• Hourly Rate: $16.00
• 29-hour work week
• Part-time
• Late afternoons & evenings on weekdays
• Afternoons on weekends

How We Work

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. Where and how we work has changed over the years, but our ability to collaborate and achieve great things together remains the same. At NCSA, we celebrate each win and find creative ways to keep our competitive edge at work. Whether it’s a virtual fitness challenge, team huddle or gathering, we’ll provide the experiences to help you feel connected – even when you work from home.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfect with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get To Know Us Better

https://www.ncsasports.org/who-is-ncsa

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.