Customer Engagement Client Lead Jobs

Handle Manager level escalated calls to salvage member experience and provide exceptional service

Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements

Assist Supervisors in getting answers to questions, resolution to issues, and support for initiatives which help improve the member experience journey

Lead projects and initiatives within Member Services team to enhance CA and member experience

Strong written and verbal communication skills

Strong critical thinking and problem-solving skills

Proven experience in business, project management, continuous improvement, sales, or customer service

Experience in process execution, customer service, sales, project management, continuous improvement with a demonstrated proficiency in active problem solving.

Advanced knowledge and experience in using Microsoft Office applications. Power BI a plus.

Work directly with the customer and functional support teams, including sales, to manage and resolve all customer related issues and concerns.

Ensure issues are managed and resolved as dictated by their SLAs (Service Level Agreements) and in accordance with our internal SLAs.

Manage and improve the NPS (Net Promoter Score) performance for your assigned customers.

7+ years prior Marketing experience in fast paced environment preferably in an agency, consulting or software organization

Eager to learn new skills and technologies

Strong writing and presentation skills

Hands-on experience with leading CRM and Marketing Automation tools, preferably with Salesforce and Oracle Eloqua

Experience in Adobe Photoshop, Premier, and InDesign a plus

Create regular direct communications to our customer base

Excellent time management skills with a proven ability to meet deadlines.

MP, PgMP, CAPM, and/or comparable project management certifications highly desirable.

Ability to implement and improve project management strategies from initial client sales meetings through delivery.

Mentor Engagement Coordinators; understand their skill sets, strengths, and areas for improvement.

Continuously learn new tools to improve how we work and deliver on client objectives, contribute thought leadership through experience.

Excellent verbal and written communication skills.

8+ years of product management experience, and direct people management experience

Efficiency: You have excellent organization and prioritization skills

Analytical skills: You have a great ability to absorb and apply data to your decision making

Customer empathy: You have experience shaping product direction and execution based on customer needs

You have experience working through problems with high ambiguity and without a definitive answer

Paid Life insurance, AD&D. and disability benefits

3-5 years of experience in sales or business development role(s), at least two of which involve selling to financial services firms

Working knowledge of information and research products and selling tactics

MS Office skills (Excel, PowerPoint, Word, Outlook)

Driving the regional sales cycle from assessing target segments, prospecting, building pipeline, through to deal closure

Development of quarterly sales plans and customizing sales collateral and proposals

Assisting the regional sales team with contract renewals and client engagement

6+ years experience in engagement, project management, or production on advertising, digital, integrated campaigns

Effectively and consistently use engagement management tools, such as Monday.com, g-suite, slack and others to lead clear communication and efficient outputs.

Superb attention to detail and excellent organizational skills

Excellent written and verbal communication skills

Comfortable with ambiguity and able to manage multiple, concurrent work streams in a fast-paced environment

Experience working with virtual teams across disciplines and timezones

6+ years experience in engagement, project management, or production on advertising, digital, integrated campaigns

Effectively and consistently use engagement management tools, such as Monday.com, g-suite, slack and others to lead clear communication and efficient outputs.

Superb attention to detail and excellent organizational skills

Excellent written and verbal communication skills

Comfortable with ambiguity and able to manage multiple, concurrent work streams in a fast-paced environment

Experience working with virtual teams across disciplines and timezones

Salary range of $155,000 to $250,000. This will be determined based on factors such as geographic location, skills, education, and/or experience

Supporting the creation of Key Relationship Management (KRM) plans for key clients identified, and monitor KRM accounts by reporting on activity

Or equivalent combination of education and experience.

Strong influencing skills and the ability to form relationships across all levels of the business

Excellent presentations and computer and IT skills and the ability to conduct data analysis

Experienced in coaching/leading senior leaders through client and BD strategies.

5+ years of experience in client engagement, account management, or related role in the life sciences industry.

Proven track record of managing successful client relationships and driving business growth through effective communication and relationship management.

Excellent communication and interpersonal skills.

Strong problem-solving and analytical skills.

Build and maintain strong relationships with clients, serving as the primary point of contact for all inquiries, concerns, and requests.

Collaborate with internal teams to ensure timely delivery of projects and services that meet client needs and expectations.

Coordinate the analysis and extraction of client lists in partnership with management and associates

Database management including the facilitation and execution of all merge and reclassification requests

Collaborate with Management in-boutique and corporate (i.e. CRM, High Jewelry) to effectively coordinate key client moments – both commercial and experiential

Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information

MS Office experience required; SAP knowledge preferred

Monthly meetings with Client Engagement team, Client Engagement Manager, Sales Director/ Boutique Director.

Other responsibilities as assigned by manager

Proficient computer skills and experience working with Microsoft Office products (Outlook, Word, Excel)

Provide guidance on next steps to take with the NCSA experience and/or recruiting journey

Effective note taking, attention to detail, and comprehension skills

At least one (1) year of customer service experience preferred

Boarding school and camps, via a 600-acre state-of-the-art campus in Bradenton, Fla. (IMGAcademy.com)

Strong line management skills and ability to handle and prioritise multiple requests.

Knowledge of at least one programming language preferable, e.g. SQL

Strong communication and interpersonal skills, both written and verbal.

Retail experience, preferably in a luxury retailer and/or a role which demonstrates numerical proficiency.

Assist with putting together the BPC yearly regional sales targets , and help drive results.

Ensure that actionable recommendations and learnings are delivered to all regions across the business, as well as to senior leadership.