Customer Care Analyst - Life Operations

WHAT WE CAN OFFER YOU:

• Hourly Wage: $19.00, plus annual bonus opportunity.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 56 hours of personal time in 2023, prorated based on the start date.
• Regular associates receive 9 paid holidays in 2023.
• Remote opportunity.

WHAT YOU'LL DO:

• Respond to and resolve customer requests effectively via multiple communication channels such as phone (to include inbound and outbound calls), written/email correspondence, etc., all while providing exceptional customer service
• Meet (or exceed) department standards related to attendance, productivity, and quality to achieve an effective level of customer service.
• Work in a fast-paced, ever-changing, and diverse production environment, which includes multitasking, system utilization, and accurately entering data to handle entire requests from start to finish, all while meeting deadlines and performing successfully.
• Develop and maintain effective working relationships with internal and external parties, including customers, team members, business partners, and other stakeholders.

ABOUT YOU:

• Ctively listen, assess, and understand the needs of the customer and demonstrates accountability in responding to and resolving requests in an empathetic, respectful, confident, and timely manner.
• Highly skilled at verbal, written, and interpersonal communication; demonstrate sound judgment and the ability to think within a structured and compliant work environment while focusing on the customer.
• Adaptable to a diverse and changing work environment.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Ability to learn and utilize a variety of computer systems simultaneously, such as web tools, policy administration systems and Microsoft products, with proficient keyboarding skills.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
• Approachable and work well independently and/or as part of a team in a collaborative environment.

VALUABLE EXPERIENCE:

• Previous customer service experience in a call center environment.
• Insurance knowledge experience.