Register
Recruit Create CV

Customer Operations Analyst Jobs

Customer Feedback Analyst Jobs
By Russell Tobin At East Syracuse, NY, United States
Job Specific Requirements Job Title: Customer Feedback Analyst
long-term assignment for 2+ years
Pay range: $28-30/hr. Shift: Standard Day Shift
Customer Operations Engineer Jobs
By Fusion Connect At , Remote
Proven working experience with Fortinet product line including FortiGate and FortiManager
Current or expired NSE 4 or NSE 5 or higher Fortinet certification or equivalent experience
Strong analytical thinking and problem-solving skills.
Strong teamwork and communication skills.
Ability to manage multiple tasks/priorities and act quickly in a fast-paced environment.
Ability to work and thrive in a fully remote workspace.
Sr. Customer Centric Operations Analyst
By Lamb Weston At , Kennewick
Strong business management skills, including financial management skills and a strategic mindset
Strong influencing and collaboration skills
Excellent analytical and problem-solving skills
Ability to be a team player with strong interpersonal and collaboration skills
Effective communication skills - both written and verbal
Strong organizational skills, attention to detail, and able to see the “big picture”
Analyst, Customer Strategy & Operations
By Evolent Health At , Remote $63,000 a year
Continue to prioritize the employee experience and achieved a 90% overall engagement score on our employee survey in May 2022.
We continue to grow year over year.
Why We’re Worth the Application:
diversity, equity, and inclusion (DE&I) efforts
Human Rights Campaign's Corporate Equality Index
3 years in a row
Customer Operations Coordinator Jobs
By Signant Health At Pennsylvania, United States
Accurate data entry and computer skills (Excel/Outlook a must)
Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center
Liaise with Client Services and external service providers to manage and communicate any shipment delays
Experience of fast paced customer services environment.
Excellent written and verbal communication skills.
Excellent organization skills with the ability to prioritize.
Customer Operations Assistant Jobs
By Pathrise At United States
Familiarity with JIRA Service Management, Airtable, Salesforce, Notion, Zapier, Loom, and Asana
Range: min $50,000 - max $56,000 per year contingent on experience & qualifications.
Using our JIRA ticketing system to address and manage requests from fellows, alumni, and internal teams
Experience or familiarity with Google Suite & Slack
Background in Customer Experience or Customer Support
Experience working in an early-stage startup
Svp, Customer Operations / Chief Customer Operations
By Lemonade At New York, NY, United States
Continuously evaluate and improve the end-to-end customer journey, ensuring a seamless and exceptional experience
15+ years experience in a senior leadership role focused on customer experience, customer success or operations
Deep experience developing and executing customer experience strategies across multiple touchpoints and channels (phone, digital, chat, bots)
Experience leveraging AI to improve customer service operations, optimize processes, and enhance customer experiences
Proven experience leading and managing cross-functional teams, including customer service professionals, claims advocates, sales associates, data analysts and IT teams
Strong leadership skills and the ability to drive a customer-focused culture, set strategic objectives, and foster collaboration
Customer Operations Coordinator Jobs
By Spindrift Beverage Co, Inc. At Boston, MA, United States
Bachelor's degree in Business, Finance, or related discipline
Excellent written and verbal communication skills
Annual allowances for personal use of Spindrift product, health and wellness, professional development, and social justice education
Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information
Achieve overall corporate as well as specific functional goals
Identify opportunities to improve procedures and policies that add value to the business
Customer Analyst Jobs
By The Fountain Group At Collegeville, PA, United States
Bachelor’s degree required and 1-2 years' experience working in customer service and supply chain management.
Respond to information requests from Customer Service Reps, Contracts, Credit Collections and Trade
Maintain customer product portfolios to ensure compliance with PDMA/FDA guidelines and ensure Pharmaceutical’s distributor website reflects data consistent with any restrictions.
Strategic Customer Operations Analyst
By BioSpace At Massachusetts, United States
Responsible for achieving results to meet volume demands, support inventory disruptions and order management along with continuous improvement programs.
Develops processes and communication plans to strengthen business to business relationships including process optimization in inventory management endeavors.
Performs all order management & inventory functions in SAP.
Demonstrate exceptional business acumen, communication and critical thinking skills to handle complex problems.
Bachelor's degree or equivalent experience.
Two to four years of pharmaceutical, customer service, and/or operations experience.
Revenue Operations Analyst (Customer Operations)
By Salesloft At , Atlanta, Ga $102,000 - $174,000 a year
Meet key partners in Strategy and Operations, Sales, Customer Experience, Finance, Marketing, etc. - they will be key relationships for you
3+ years of experience in Sales Operations, Revenue Operations, Customer Operations, or other relevant subject areas
Excellent problem solving skills and proven track record of getting things done
Strong analytical skills; comfortable manipulating data
Excellent written and verbal communication skills
Looker/Tableau (data visualization) experience a plus
Customer Operations Associate Jobs
By Otter At Los Angeles, CA, United States
Proven organizational/time management skills with the ability to prioritize tasks and initiatives in a fast-paced environment
Assist senior customer success managers with the account management of our largest and most strategic customers
Maintain deep knowledge of the Otter product to educate customers and drive product adoption
Experience in the restaurant industry or e-commerce
Increase customer retention by providing world-class, timely service when our customers need it most
Identify customer upsell and cross-sell opportunities within Otter products
Customer Care Analyst - Life Operations
By Mutual of Omaha At , Remote $19 an hour
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
Previous customer service experience in a call center environment.
WHAT WE CAN OFFER YOU:
Hourly Wage: $19.00, plus annual bonus opportunity.
Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
Regular associates receive 9 paid holidays in 2023.
Assistant (Customer Operations) Jobs
By Omaha Public Power District At , Omaha, Ne $24.34 an hour
Performs other clerical support such filing and data entry.
Excellent interpersonal, oral and written communication skills.
Excellent listening skills and the ability to understand concerns and overcome objections.
Aptitude for working with computer systems and good keyboarding skills.
One (1) year of experience working in customer service.
Assist customers with a friendly and professional approach by telephone, mail, email, and all other channels of communication.
Customer Operations Jobs
By Balance At New York, NY, United States
Data and process-driven with experience in project management software and ticketing systems
1-2 years in B2B Customer Operations, Delivery, Project Management, Customer Success, or a similar role within a tech startup
Technical experience or background is a must (examples include SQL, Python, Ruby, and scripting abilities)
Convey customer experience insights to Product for UI/UX and feature improvements
Payments and/or fintech industry experience preferred
Implement engagement and ticketing support tools to optimize customer onboarding and ongoing support and issue resolution
Process Analyst, Customer Operations
By Brilliant Earth At United States
Act as technical liaison between Customer Operations team and Product Management teams.
Work collaboratively with Customer Operations, Product Operations, and Product management teams on cross-functional initiatives.
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Create a roadmap for tools and technology needed to ensure improvement to our customer and intra and inter-departmental experience
Project manage process improvement initiatives to ensure smooth implementation and success for launch.
401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
Business Operations Analyst (Customer Analytics)
By Curology At , Remote $65,000 - $95,000 a year
Communicate and present data to all levels of management
Strong proficiency in Excel and knowledge of business intelligence a plus
High level of professionalism and strong presentation capabilities
Comprehensive benefits: medical, dental, and vision insurance for employees; flexible spending account; 401k; mental health & wellness programs
$75 WFH stipend (remote employees)
Home office setup stipend (remote employees)

Are you looking for an opportunity to use your analytical skills to help improve customer operations? We are looking for a Customer Operations Analyst to join our team and help us deliver the best customer experience possible. You will be responsible for analyzing customer data, identifying trends, and making recommendations to improve customer operations. If you are passionate about customer service and have a knack for problem solving, this could be the perfect job for you!

Overview Customer Operations Analyst is a professional responsible for providing customer service, analyzing customer data, and ensuring customer satisfaction. They are responsible for providing customer support, analyzing customer data, and ensuring customer satisfaction. They also work to improve customer service processes and develop strategies for customer retention. Detailed Job Description A Customer Operations Analyst is responsible for providing customer service, analyzing customer data, and ensuring customer satisfaction. They are responsible for providing customer support, analyzing customer data, and ensuring customer satisfaction. They also work to improve customer service processes and develop strategies for customer retention. They must be able to identify customer needs and develop solutions to meet those needs. They must be able to analyze customer data and develop strategies to improve customer service. They must be able to communicate effectively with customers and other stakeholders. Job Skills Required
• Excellent customer service skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Ability to multitask and prioritize tasks
• Knowledge of customer service processes and procedures
• Knowledge of customer data analysis
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least two years of customer service experience
• Experience with customer service software
• Knowledge of customer service processes and procedures
• Knowledge of customer data analysis
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service processes and procedures
• Knowledge of customer data analysis
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service metrics
Job Experience
• At least two years of customer service experience
• Experience with customer service software
• Experience with customer data analysis
• Experience with customer service best practices
• Experience with customer service metrics
Job Responsibilities
• Provide customer service support
• Analyze customer data and develop strategies to improve customer service
• Develop strategies for customer retention
• Identify customer needs and develop solutions to meet those needs
• Communicate effectively with customers and other stakeholders
• Monitor customer service processes and procedures
• Monitor customer service metrics and report on trends
• Develop customer service best practices and procedures