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Senior Customer Care Analyst Jobs

Senior Manager, Customer Care
By Whole Foods Market At , Austin, 78703
BA/BS degree and 6-8 years’ relevant experience OR equivalent combination of education and relevant experience.
Leverages data-driven insights to recommend and implement task / project management and delivery methodology continuous improvement.
Relocation is offered for this position
Leads detailed task / project planning, including cost, schedule and resource requirements.
This position is based in Austin, TX and will require a minimum of three days per week in our downtown offices.
Oversees execution of Customer Care programs and processes across the company.
Senior Customer Care Manager- Remote
By BaubleBar At , New York, Ny
Demonstrate substantial project and time management skills to move between multiple concurrent projects efficiently
Project Management experience a plus
Order Management—constant communication with the warehouse team, ensuring that orders are being shipped out quickly and correctly
Ensure effective cross-team collaboration with internal units such as Product Management, Marketing, Sales, and OPS departments
Take part in returns process management and report on-going trends
Advanced analytical skills; must be able to work through complex issues with a methodical approach; analyzing, distilling and communicating relevant aspects
Business Analyst- Customer Care !!
By Neiman Marcus .Group At United States
What skills and previous experience is required?
This role is eligible to work remotely.
What are the main responsibilities of this job?
o Experience with e-commerce, customer service, and contact center operations is preferred.
· 2+ years advanced Microsoft Excel experience including…
o Some experience using PowerQuery, PowerPivot, & DAX is a plus.
Business Analyst- Customer Care
By Neiman Marcus Group At United States
What skills and previous experience is required?
This role is eligible to work remotely.
What are the main responsibilities of this job?
o Experience with e-commerce, customer service, and contact center operations is preferred.
· 2+ years advanced Microsoft Excel experience including…
o Some experience using PowerQuery, PowerPivot, & DAX is a plus.
Senior Customer Analyst Jobs
By Kellogg Company At California, United States
Proficiency in Microsoft Office applications, including advanced expertise in Excel and experience building PowerPoint presentations
Ability to manage multiple and sometimes conflicting priorities, extended work schedules and specific time constraints
Demonstrated ability to learn new systems quickly
The ability to travel up to 10-20% of the time but may vary depending on location of residency.
HERE’S A TASTE OF WHAT YOU’LL BE DOING
Senior Customer Care Manager- Remote
By BaubleBar Inc. At New York, NY, United States
Demonstrate substantial project and time management skills to move between multiple concurrent projects efficiently
Project Management experience a plus
Order Management—constant communication with the warehouse team, ensuring that orders are being shipped out quickly and correctly
Ensure effective cross-team collaboration with internal units such as Product Management, Marketing, Sales, and OPS departments
Take part in returns process management and report on-going trends
Advanced analytical skills; must be able to work through complex issues with a methodical approach; analyzing, distilling and communicating relevant aspects
Customer Care Analyst Jobs
By Toast At United States
Strong Excel skills and SQL experience required, familiarity with tools like Looker/ Tableau and Python/ R
Focuses on understanding the customer experience and product related pain points that cause customers to contact customer support
Uses analytical skills to understand patterns in customer behavior based on product usage, lifecycle, restaurant type
Designs, runs, and optimizes regular reporting to be shared with senior leadership and inform understanding of customer experience
3+ years of experience in analytical roles
Experience with analytics in a customer-focused field: customer experience, customer service, marketing, product
Senior Customer Care Manager (Remote)
By Myriad Genetics At United States
8+ years of customer service department management experience mandatory
Drafting and ensuring implementation of policies and procedures that facilitate world-class service experiences for our customers
Using customer insights and root cause analytics to identify and recommend process or product enhancements to improve the customer experience
Serving as hiring manager for departmental staff
Strong analytical abilities and a high level of comfort with data collection and manipulation in Excel
Experience managing customer service systems and tools, including customer support platforms and messaging tools
Customer Care Process Analyst
By Toast At Boston, MA, United States
Work with enablement to ensure all team members receive the knowledge needed to follow new or updated process requirements
Assist with project planning, pilots, and project management
Excellent analytical skills with experience using tools such as Excel, Google Sheets, Looker, and Snowflake (Pivot tables, VLookups, data manipulation etc.)
Experience managing multiple projects concurrently while maintaining strong organizational skills
Modify processes for new product offerings
5 years of experience working in a Business, Operations, Data or Analytics environment
Customer Care Process Analyst
By Toast At United States
Work with enablement to ensure all team members receive the knowledge needed to follow new or updated process requirements
Assist with project planning, pilots, and project management
Excellent analytical skills with experience using tools such as Excel, Google Sheets, Looker, and Snowflake (Pivot tables, VLookups, data manipulation etc.)
Experience managing multiple projects concurrently while maintaining strong organizational skills
Modify processes for new product offerings
5 years of experience working in a Business, Operations, Data or Analytics environment
Senior Health Care Analyst
By Fidelis Care At , New York, Ny $66,100 - $118,900 a year
Education/Experience Bachelor’s degree in business, finance, public health, health informatics or related field required. Master's degree preferred.
Prepares and communicates trend analysis and recommendations verbally and in writing to committees, clinical staff, management, and clients.
Develops and manages therapeutic class cost and utilization projection models to support budget forecasting, pricing, and strategy development.
Develops and manages reporting templates used to analyze and interpret data.
5+ years experience in Healthcare analytics of financial/clinical data
2+ years financial modeling experience required.
Customer Care Analyst - Life Operations
By Mutual of Omaha At , Remote $19 an hour
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
Previous customer service experience in a call center environment.
WHAT WE CAN OFFER YOU:
Hourly Wage: $19.00, plus annual bonus opportunity.
Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
Regular associates receive 9 paid holidays in 2023.
(Usa) Senior Learning Designer, Customer Care - Walmart.com
By Walmart At Fort Worth, TX, United States
Architecting and executing programs that help new & and existing associates attain the knowledge and skills required for Customer Care roles.
You Will Wow Us If You Have Experience
Scoping New Hire training development needs and enhancing content to ensure program effectiveness.
Measuring the impact of New Hire development programs.
Is consistently humble, self-aware, honest, and transparent.
Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Senior Customer Care Executive
By Pyramid Consulting, Inc At Texas, United States
Phone support experience is necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem-solving skills required.
Banking Domain Experience is necessary.
Long Term Full Time Opportunity
Read the full JD here: https://pyramidci.jobs.net/job/J3N8D96777YXDZ3X1PQ?ipath=CRJR1

Are you looking for a rewarding career in customer service? We are looking for an experienced Senior Customer Care Analyst to join our team! As a Senior Customer Care Analyst, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. You will also be responsible for analyzing customer data and providing insights to improve customer experience. If you are passionate about customer service and have a strong analytical background, this is the perfect job for you!

Overview The Senior Customer Care Analyst is responsible for providing excellent customer service to customers and ensuring customer satisfaction. This position requires a strong customer service background and excellent communication skills. The Senior Customer Care Analyst will be responsible for responding to customer inquiries, resolving customer complaints, and providing technical support. Detailed Job Description The Senior Customer Care Analyst is responsible for providing excellent customer service to customers and ensuring customer satisfaction. This position requires a strong customer service background and excellent communication skills. The Senior Customer Care Analyst will be responsible for responding to customer inquiries, resolving customer complaints, providing technical support, and providing customer feedback to the appropriate departments. The Senior Customer Care Analyst will also be responsible for monitoring customer service trends and providing feedback to management. Job Skills Required
• Excellent customer service skills
• Strong communication skills
• Ability to troubleshoot customer issues
• Knowledge of customer service software
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Knowledge of customer service best practices
Job Qualifications
• Bachelor’s degree in a related field
• 5+ years of customer service experience
• Experience in a customer service role
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service trends
• Knowledge of customer service policies and procedures
Job Experience
• 5+ years of customer service experience
• Experience in a customer service role
• Experience in a customer service management role
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide technical support to customers
• Monitor customer service trends and provide feedback to management
• Provide customer feedback to the appropriate departments
• Develop and implement customer service policies and procedures
• Train and mentor customer service staff
• Ensure customer satisfaction and loyalty