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Customer Care, Guide Jobs

Company

Trek Bikes

Address , Remote
Employment type FULL_TIME
Salary $19 - $21 an hour
Expires 2023-07-29
Posted at 9 months ago
Job Description
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location
US-WI-Remote
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Position Description
The Trek eCommerce team works with customers that visit us on trekbikes.com. Our team is looking for a Rockstar to help show what awesome hospitality looks like in e-commerce! Our next teammate will bring strong communication skills, no matter which way they choose to surprise and delight. They get excited about the idea of helping people achieve their goals and seeing other people celebrate success.
What you’ll be doing:
  • Help customers choose the right bikes, accessories, and other Trek products to ensure an awesome biking experience.
  • Acts as a resource for customers and retailers regarding product and technical questions with the right amount of empathy and urgency.
  • Partner with shops to create awesome solutions for riders.
  • Utilize databases and resources to research and resolve consumer inquiries.
  • Answer customer inquiries via email, phone, or live chat within expected standards.
  • Continuously learn and suggest process improvements to enhance our hospitality.
  • Communicate with Product Managers to give customer feedback and understand Trek products.
  • Participate and volunteer for Trek advocacy events and charity rides.
  • This job description may not cover or contain all the activities, duties, or responsibilities that are required of a team member. Responsibilities and activities may change at any time.
What you’ll bring to the profession:
  • Comfortable working with multiple computer programs and applications.
  • Quick thinking and able to handle multiple methods of communication and work on a given day.
  • Must be able to build and maintain strong relationships.
  • Must be a phenomenal communicator – verbal and written.
  • Excellent Hospitality skills.
  • Internet Speed: At least 100 MBs download and upload speeds.
  • Strong desire to contribute to an outstanding customer service organization within the bicycle industry.
  • Position hours are Monday-Friday, 10:00 am to 7:00 pm.
Location: Waterloo, WI or fully remote available
Compensation: $19-21/ hour depending on experience and skills
Trek Benefits:
Flexible and fun company culture
Competitive health care
PPO & HDHP medical plan options, Dental insurance, Vision insurance
Flexible Spending Accounts (FSA)
Free life insurance & optional term life insurance
Competitive vacation package
401(k) with match and Employee Stock Ownership Plans (ESOP)
12 weeks of maternity leave with 100% pay
Flexible holiday schedule – 10 company holidays
Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
Employee discounts on all product
Deep partner retail discounts
#LI-Remote
Trek Benefits:
  • Flexible holiday schedule – 10 company holidays
  • Flexible and fun company culture
  • PPO & HDHP medical plan options, Dental insurance, Vision insurance
  • Employee discounts on all product
  • Competitive health care
  • Competitive vacation package
  • Free life insurance & optional term life insurance
  • Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
  • 401(k) with match and Employee Stock Ownership Plans (ESOP)
  • 12 weeks of maternity leave with 100% pay
  • Deep partner retail discounts
  • Flexible Spending Accounts (FSA)
We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster:
English / Spanish

E-Verify Right to Work Poster:
English
|
Spanish