Director, Customer Experience Operations

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

The Director, Customer Experience Operations is responsible for the development of the revenue operations function within the Customer Success team and for oversight of Amplify’s Gainsight implementation. This role will develop and implement strategies to optimize revenue generation including renewals and expansion, increase Customer Success productivity and efficiency through ongoing Gainsight improvements, and will partner closely with Sales to ensure a smooth and efficient rollout of the above processes.

To be successful in this role, a Director of CX Operations will have strong leadership skills, a deep understanding of Customer Success processes and technologies, and the ability to analyze data and make data-informed decisions. They will also possess excellent communication and collaboration skills to work effectively with cross-functional teams. While initially focused on revenue operations and Gainsight, there is opportunity for this role to evolve to include more operational responsibility across Amplify’s Customer Experience function.

Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided.

Responsibilities:

Basic Qualifications:

Preferred Qualifications:

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $130 - $145k. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance.