Customer Care Liaison Jobs

Encompass is the most innovative platform digitally connecting the Food & Beverage Industry. In fact, we’re the first to do so! Our ERP software solutions reach all the way from manufacturers to consumers. Our web-based, mobile-friendly solutions improve our customers’ accounting processes, production, inventory and warehouse management, sales and delivery, route planning, and so much more!

Our team is made up of brilliant innovators who move fast, collaborate, and create results for customers’ success. We create best practices, often defining problems and solving them before others are aware of anything other than the status quo. We are out to change the Beverage and Food Industry, by finding better ways to solve problems. You can find out more about Encompass at EncompassTech.com.

Encompass is seeking a motivated and friendly Customer Care Liaison who knows how to smile through the phone. This customer-centric individual is eager to engage with our customers by using strong communication and interpersonal skills. Hungry to expand their knowledge, this individual possesses a natural curiosity and seeks out opportunities to learn more about our products and services in order to provide exceptional customer service.

This position serves our existing customer base and requires no upselling. In fact, this position won’t deal with escalations - other than to get clients to those who handle them.

Responsibilities

• Serve as a catalyst in support calls to create a faster reaction without getting consumed in the process!
• Use predefined decision trees to help prioritize and direct callers expeditiously, but independently deviate from those when needed to get the best client outcome
• Be aware of availability of team members for support calls and schedule breaks accordingly
• Other duties as assigned by the Customer Care Liaison Manager
• Build relationships over the phone with Encompass clients, instilling in them a confidence in Encompass and the solutions coming their way;
• Greet callers in a way that makes them feel they are the most important person of the day;

Preferred Qualifications and Skills

• Is proficient in office software solutions, administration and productivity;
• Demonstrates a “can-do” attitude, and knows how to convey that over the phone and to peers, and who
• Possesses an enthusiastically friendly voice and strong verbal communication skills;
• Has a strong understanding of how to handle customers in a way that they value.
• Takes initiative and thrives in an environment of multi –tasking and a fast pace;
• Possesses at least a High School diploma or equivalent; a college degree is ideal, as this position could be a stepping stone into a position with greater responsibility.

Additional Details

This role will receive a competitive hourly pay + bonus + benefits. The expected wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

Compensation: $14 - 17/hour

A variety of factors are considered when determining someone’s compensation, including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above based on these considerations.

If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.

Location: We are a hybrid work environment. This role can be remote or located in our Fort Collins office.

Our Values

Our values shape the way we work together and serve our customers. They provide insight into our goals of disrupting the industry, figuring out better solutions, and doing so as part of a fast paced, cohesive, fun-loving, and supportive team.

• Iterate & Learn
• Be You
• Own It
• Win Together
• Do the Right Thing

Be You@Encompass

At Encompass, we aim for all of our employees to feel engaged, valued, and free to be themselves. We celebrate diversity and are committed to creating an environment of belonging. Encompass is proud to be an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.