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Customer Care Analyst Jobs

Business Analyst- Customer Care !!
By Neiman Marcus .Group At United States
What skills and previous experience is required?
This role is eligible to work remotely.
What are the main responsibilities of this job?
o Experience with e-commerce, customer service, and contact center operations is preferred.
· 2+ years advanced Microsoft Excel experience including…
o Some experience using PowerQuery, PowerPivot, & DAX is a plus.
Business Analyst- Customer Care
By Neiman Marcus Group At United States
What skills and previous experience is required?
This role is eligible to work remotely.
What are the main responsibilities of this job?
o Experience with e-commerce, customer service, and contact center operations is preferred.
· 2+ years advanced Microsoft Excel experience including…
o Some experience using PowerQuery, PowerPivot, & DAX is a plus.
Analyst, Customer Care Data Insights
By Crate and Barrel At Naperville, IL, United States
Experience working with workforce management software
Work with Associate Director and management team to outline the specific data needs for each business method analysis project
Manage relationships with CX and Insight to vendors and provide support and training to associates in utilizing these tools.
Experience in analytics, Excel, and other data visualization and business intelligence tools.
Excellent verbal and written communication skills and ability to interact with all levels of end-users and technical resources.
Strong analytic skills and ability to learn new concepts and software applications quickly and efficiently.
Business Analyst / Solution Lead - Customer Care
By Facebook At San Francisco Bay Area, United States
- Excellent communication, creative, critical thinking, problem-solving, planning, prioritization, project management, teamwork and organization skills
- Project Management certification or Management degree
- Knowledge and experience in implementing customer support, self-service and experience programs
- Exposure to agile and scrum work management techniques
- Proven track record of project and time management
- Facilitate workshops with cross functional teams to gather detailed requirements
Customer Care Analyst Jobs
By Toast At United States
Strong Excel skills and SQL experience required, familiarity with tools like Looker/ Tableau and Python/ R
Focuses on understanding the customer experience and product related pain points that cause customers to contact customer support
Uses analytical skills to understand patterns in customer behavior based on product usage, lifecycle, restaurant type
Designs, runs, and optimizes regular reporting to be shared with senior leadership and inform understanding of customer experience
3+ years of experience in analytical roles
Experience with analytics in a customer-focused field: customer experience, customer service, marketing, product
Customer Care Process Analyst
By Toast At Boston, MA, United States
Work with enablement to ensure all team members receive the knowledge needed to follow new or updated process requirements
Assist with project planning, pilots, and project management
Excellent analytical skills with experience using tools such as Excel, Google Sheets, Looker, and Snowflake (Pivot tables, VLookups, data manipulation etc.)
Experience managing multiple projects concurrently while maintaining strong organizational skills
Modify processes for new product offerings
5 years of experience working in a Business, Operations, Data or Analytics environment
Customer Care Process Analyst
By Toast At United States
Work with enablement to ensure all team members receive the knowledge needed to follow new or updated process requirements
Assist with project planning, pilots, and project management
Excellent analytical skills with experience using tools such as Excel, Google Sheets, Looker, and Snowflake (Pivot tables, VLookups, data manipulation etc.)
Experience managing multiple projects concurrently while maintaining strong organizational skills
Modify processes for new product offerings
5 years of experience working in a Business, Operations, Data or Analytics environment
Customer Care Analyst - Life Operations
By Mutual of Omaha At , Remote $19 an hour
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
Previous customer service experience in a call center environment.
WHAT WE CAN OFFER YOU:
Hourly Wage: $19.00, plus annual bonus opportunity.
Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
Regular associates receive 9 paid holidays in 2023.

Are you looking for a job that allows you to make a difference in people's lives? We are looking for a Customer Care Analyst to join our team and provide exceptional customer service to our customers. As a Customer Care Analyst, you will be responsible for responding to customer inquiries, resolving customer issues, and providing excellent customer service. If you have a passion for helping people and a drive to provide exceptional customer service, this is the job for you!

Overview A Customer Care Analyst is a customer service professional who is responsible for providing customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing technical support. They must be able to communicate effectively with customers and have a strong understanding of customer service principles and practices. Detailed Job Description A Customer Care Analyst is responsible for providing customer service and support to customers. This includes responding to customer inquiries, resolving customer complaints, and providing technical support. The Customer Care Analyst must be able to communicate effectively with customers and have a strong understanding of customer service principles and practices. They must also be able to troubleshoot customer issues and provide solutions. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in computer applications and software
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in computer applications and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and applications
• Knowledge of customer service processes and procedures
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Experience troubleshooting customer issues
• Experience working in a customer service environment
Job Responsibilities
• Respond to customer inquiries and complaints
• Resolve customer issues in a timely manner
• Provide technical support to customers
• Maintain customer records and documentation
• Monitor customer service metrics and performance
• Follow up with customers to ensure satisfaction