Hospital Director Of Patient Experience

A growing acute care hospital in beautiful New York is looking to add a Hospital Director of Patient Experience to their team!
This 250+ bed hospital is known for commitment to care and growth as a community. They have received countless awards for quality, excellence, patient satisfaction, and so much more. They provide a wide array of services including behavioral health, orthopedics, hospice, intensive care, pulmonary, neurology, surgery, trauma, women’s health, and more.
The Hospital Director of Patient Experience will report directly to the Chief Executive Officer and they will oversee one manager as well. They will be working closely with the Organizational Development and Learning Department to lead and create work plans that include training and development activities for faculty and staff at all levels of the organization.
The Hospital Director of Patient Experience will need to clearly understand the patient satisfaction data: analyzing and determining currently missed opportunities at the granular level in functional units that will then become targets for process improvement. They will be responsible for ensuring the effective operation of the department, including policy and procedure development, budgetary performance, quality improvement, regulatory compliance, program planning and measurement, performance management of staff, and reporting and documentation.
The Hospital Human Resources Director will get to enjoy all this city has to offer. Take a day to go visit the zoo or state parks. You can also go with friends and family to the museums or amusement park and grab a New York bagel afterwards. There’s something for everyone to enjoy!
The right candidate will be given a competitive salary and benefits package. This acute care hospital provides several benefits including medical plans, dental plans, PTO, tuition reimbursement, life insurance, wellness discounts, short and long-term disability, and more! Come join a growing team today!
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