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Concierge Jobs

Company

Aman Group Sarl

Address , New York
Employment type
Salary $37.81 an hour
Expires 2023-10-29
Posted at 8 months ago
Job Description

Concierge

  • Concierge
  • New York, New York
  • 2006
AMAN

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:

Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners – taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.


LOCATION

This position is located at our property Aman New York, in the United States.


POSITION OVERVIEW

The Concierge will assist guests with a wide scope of services and will also act as a liaison between the guest and other departments within the hotel.

This position has an hourly compensation rate of $37.81 per hour.


RESPONSIBILITIES
  • Assist guests with the following guest requests:
  • Theatre ticket assistance
  • Maintain the Concierge Desk and storage areas in an orderly manner and properly stocked
  • Performs all Concierge Assigned functions, preparing, and executing an ideal Aman New York Journey to guests
  • Assist with any guest request (at the desk, phone, text or e-mail)
  • Offer directions
  • Limousine reservations
  • Liaison between departments
  • Restaurant Reservations
  • Perform any other reasonable duties as required by the Management Team and Chef Concierge
  • Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City
  • Perform any other reasonable duties as required by the Aman Experience Leadership and Rooms Division Manager
  • Ambassador of Aman New York in providing genuine care to guests and team members. Well rounded hospitality professionals following the Aman New York pillars and values. Demonstrates teamwork, and culture building. Continuously support Aman New York with set goals
  • Responsible for maintaining the highest quality database relating to Guest Profile
  • Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback
  • Handle financial duties responsibly, outlined in the Aman New York’s Finance Controller’s manual
  • Stay current with developments and procedures in Aman New York by attending each departmental meetings and work email
  • Responsible for maintaining a clean, neat, and organized surrounding, ensuring a safe and positive environment
  • Maintain proper attendance records
  • Responsible for achieving and maintaining high guest retention ratio
  • Ensure proper handling of guest confirmations, packages, flowers and mail
  • Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through

QUALIFICATIONS
  • At least two years working as a hotel concierge at a related luxury hotel experience
  • Be a member of Les Clefs dÓr USA (preferred)
  • Be a member of the New York City Association of Hotel Concierges