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Company

The Pridwin
Address , Shelter Island, 11964, Ny
Employment type
Salary
Expires 2023-07-24
Posted at 10 months ago
Job Description
Department: Front Office
Position Title: Concierge
Reports To: Front Office Manager, Director of Front Office

Position Overview: Value guests and be committed to assist them by providing information about The Pridwin and other locations within the general area.

These duties may be described as, but not limited to:
  • Assist Front Desk as needed with checkouts and/or room checks.
  • Coordinate special events or special projects as assigned.
  • Arrange transportation needs for guests.
  • Assist guests with restaurant reservations, golf reservations, show tickets, etc.
  • Assist guest with problems with hotel services.
  • Provide guests with directions to spots in east end and the surrounding area.
  • Greet guest in a friendly and courteous manner.
  • Maintain hotel lobby display boxes.
  • Sell tickets for hotel special events.
  • Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
  • Maintain accurate information on local restaurant hours, shop hours, shows playing and showtimes, tours and exhibits.

Required Knowledge, Skills, Abilities:
  • Must possess excellent customer service skills.
  • Must possess excellent communication skills, both verbal and written.
  • Must have basic knowledge of Long Island and surrounding area.
  • Ability to converse with guests and provide information in a friendly manner.
  • Must have good knowledge of Time Keeping System and PMS systems.
  • Must be able to handle multiple tasks and projects daily.
  • Must possess good computational ability.
  • Must possess computer skills, including Microsoft Word, Excel and Outlook.

Minimum Qualifications:
  • 3 years previous customer service experience required.
  • All employees must maintain a neat, clean and well-groomed appearance per Pridwin standards.
  • High School or equivalent education required. Bachelor’s Degree preferred.