Crocs Inc: People Support Representative

A world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world — and for good reason: since 2002, we’ve sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort, and value. Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are!

The People Support Representative serves as a main resource for Crocs’ employees contacting our HR Service Center. You will answer employee queries via calls, emails and chats providing information regarding company specific HR policies and/or procedures, while following the Crocs, State, and Federal guidelines. Inquiries may include, but are not limited to; employee benefit plans, paid time off, assistance navigating our systems, employee relations issues intake, tuition reimbursement and payroll related questions. In addition, you will be responsible for employee compliance such as training, and policy sign off. All inquiries are detailed in our call tracking/ticketing tool (ServiceNow) with an expectation that the majority will be resolved at first pass to ensure an outstanding employee experience. In some cases, issues may be raised to internal resources, including COEs and HRBPs for further research and resolution. Through processing of data and responding to many different inquiries, you will develop a solid understanding of HR policies and procedures.

What You’ll Do

• Assists employees and Managers navigating SuccessFactors self-service application and Success Factors Talent Management System.
• Complies with all Crocs, State, and Federal regulations including Paid Sick Time Policies.
• Documents summary details into call tracking system (ServiceNow) and raises complex calls for resolution.
• Processes employee changes in HRIS including personal information, assignment information, and benefit changes.
• Other administrative duties as required.
• Develops knowledge of all subjects handled by HR Shared Services in a continuous learning environment and rotation.
• Reviews policies, procedures & internal resource materials, through work experience
• Responds to inquiries and resolves matters including, but not limited to, HR policy and procedure, employee benefits including health and wellness benefits, leaves paid time off, and retirement plans.

What You Bring To The Table

• Focused attention to detail along with developed organizational skills
• Must be comfortable taking calls all day, with ability to work in the gray and problem solve
• Excellent communication (written & oral), and interpersonal skills
• 0-2 years of HR-related experience OR a college degree in an applicable discipline
• Ability to multi-task and be flexible in a fast-paced, constantly evolving environment
• Ability to maintain strict confidentiality
• Proven customer service and follow-through skills including patience and comfort engaging with challenging situations

Crocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

Title: People Support Representative

Job Level: T2

Career Level: CL2

Salary Range: $40,000 - $55,000

Workplace Persona: Collaborator (hybrid work schedule; in office 60-80%)

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.