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Content Writer/Editor (Remote)
Company | American Specialty Health |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-08-20 |
Posted at | 9 months ago |
Description
- Creates and updates process documentation as requested
- Researches, writes, edits, and proofreads customer service-related content.
- Delivers timely, accurate, high-quality deliverables.
- Communicates status of tasks proactively and in a timely manner.
- Attends all meetings as requested.
- Helps develop processes and establish best practices.
- Identifies opportunities to improve and streamline processes.
- Participates in concept development, project planning, and project tracking as assigned.
- Strong analytical and problem-solving skills.
- Experience working in a deadline-driven environment.
- Understanding of ASH products preferred.
- Experience working with or in support of customer service preferred.
- Strong sense of curiosity and high comfort level with new information and changing processes.
- Minimum of 3 years of research, writing, and editing experience.
- Proven ability to write well-constructed, consumer-targeted content; writing samples a plus.
- Familiarity with Natural Language Processing, Chatbots, Artificial Intelligence, and/or Machine Learning helpful.
- Proficiency in Microsoft (or equivalent) programs such as Word, Excel, and PowerPoint; experience with SharePoint helpful.
- Bachelor’s degree in journalism, communications, English, or a related field. If equivalent experience, high school diploma required.
- Excellent written communication, with demonstrated knowledge of grammar, spelling, punctuation, and sentence construction.
- Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Demonstrated accuracy and productivity in a changing environment with constant interruptions.
- Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
- Ability to exercise strict confidentiality in all matters.
- Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
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