Contact Center Associate - Entry Level

Description

No Experience Needed!

Bilingual Preferred: English/Spanish

Updegraff Laser Vision, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an outstanding customer/patient experience. We are always seeking exceptional people who aren't just searching for a job but looking to make a difference.

We are seeking an energetic and reliable professional to join our team. The successful candidate will be responsible for answering incoming customer calls, utilizing company policies to solve customer concerns, and directing calls to the managerial team when necessary. Our Contact Center Associates are often the first point of contact for customer inquiries and requests, so we are interested in hiring individuals with a commitment to customer satisfaction and the ability to make quick and accurate decisions.

Job Responsibilities

• Demonstrate concern for patients’ problems. Present a friendly, caring manner to put patients at ease.
• Use company policies to determine if there can be an immediate resolution to a customer concern or if it requires managerial input.
• Maintain customer satisfaction by answering calls quickly and making outbound calls.
• Make outbound calls to schedule, reschedule, or cancel appointments.
• Input data into the company’s computer system to maintain an accurate log of each interaction.
• Answer incoming customer phone calls and take appropriate action for each call.

Benefits

As a team member at Updegraff Laser Vision, you'll enjoy:

• Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.
• Wellness Program
• Matching 401(k)
• Paid Vacation & Holidays
• Training/Advancement opportunities

To learn more about our company, please visit: Eye Health America™ | Eye Care | Ambulatory Surgery Centers

Requirements

• Bilingual is a plus.
• Strong computer skills, preferably with Microsoft Excel, Word, and Outlook.