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Contact Center Support Jobs

Manager, Contact Center Sales And Support- Remote Us
By Seabourn Cruise Line At Seattle, WA, United States
Responds to manager related or escalated issues, includes supporting senior and executive leaders.
Minimum 5 years of experience leading a customer service and/or call center department
Extensive experience working within a customer service centric atmosphere
Experience building, leading and mentoring a team
Exceptional communication skills that can be shared with a wide audience while remaining clear, concise and diplomatic
Strong computer skills, including MS Office products
Contact Center Of Excellence Manger
By Ford Motor Company At United States
Sales/ Service work experience in B2B or Fleet management iex[erience
Outstanding written & verbal presentation skills required for senior management interaction. 
Manage vendor relationships and provide thought leadership to constantly improve customer experience across all channels
Vehicle discount program for employees and family members, and management leases
Manage day to day operations by monitoring and tracking daily operational metrics and identify opportunities of improvement to deliver customer success
Bachelors degree in a related field or equivalent work experience
Service Center Support Jobs
By FedEx Freight At , Anderson, 46011 $20.75 an hour
Demonstrated time management, organizational and multi-tasking skills
Two years general office experience preferred
One year customer service experience, preferred
Strong phone and interpersonal skills
Strong written and verbal communication skills
PC experience with the ability to learn required computer systems/programs
Avp, Crm And Contact Center Capabilities, Digital Banking
By Forbright Bank At United States
5+ years of experience in product or operations management experience showing progression/promotion within the tech or financial services industry
Deliver quality deliverables and manage to aggressive timelines, managing concurrent priorities and projects.
Manage relationships with external partners, including vendors and consultants, to ensure that the organization has access to the necessary stakeholders.
Experience in the financial services industry, preferably in a banking or lending environment
Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
Excellent communication and interpersonal skills, with the ability to communicate complex concepts to non-technical stakeholders.
Contact Center-Test Scheduling-Remote-Train In Springfield, Mo
By Mercy At , Springfield, 65804
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard
1-3 years clerical experience preferred
Experience with medical terminology and insurance plans preferred
**Work from Home after training period - Training on site in Springfield, MO**
High School Diploma or equivalent required - some college helpful
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
Contact Center Supervisor Jobs
By Imaging Healthcare Specialists, LLC At , Athens, 30606 $42,500 - $49,500 a year
Manage budget at assigned centers through the effective management of volumes, inventory, and labor hours.
Develop departmental training material based on current workforce skillset, manage training schedules, and forecast future training needs to meet Company goals.
Manage and analyze daily/weekly/monthly operational statistics related to patient volume, modality volume, front desk productivity, TOS/Billing accuracy.
Manage labor audits and review staff scheduling to maximize efficiency.
Identify methods to continuously improve internal processes and increase patient satisfaction efficiently with employee engagement.
Take an active part in listening to the voice of the customer by periodically making waiting room rounds.
Outbound Contact Center Specialist
By Xtend At Grand Rapids, MI, United States
Actively soft-sell credit union products and services by matching product/service benefits to the member's needs.
Possess a basic working knowledge of the CU*BASE.
Possess basic working knowledge of the I3 Phone system.
Prior Sales Experience; preferably in a credit union or financial services environment.
Working knowledge of Microsoft Office suite of products.
Maintain a pleasing and professional demeanor while addressing member concerns and questions.
Contact Center Trainer Jobs
By MSC Cruises At Fort Lauderdale, FL, United States
•Knowledge of principles, methods, and practices of adult education and training preferred.
•3+ years of experience in training and development preferred.
•Previous Contact Center/ Sales experience preferred.
•Must possess excellent interpersonal skills.
•Strong Verbal, and Written Communication Skills Required.
•Must possess effective facilitation and presentation skills.
Contact Center-Test Scheduling-Remote-Train In Springfield, Mo
By Mercy At , Springfield, 65804, Mo
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard
1-3 years clerical experience preferred
Experience with medical terminology and insurance plans preferred
**Work from Home after training period - Training on site in Springfield, MO**
High School Diploma or equivalent required - some college helpful
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
Registered Nurse, Contact Center
By Arbor Hospice At , Southfield, 48034, Mi
Must possess strong clinical assessment skills related to hospice eligibility, pain and symptom management and care planning.
Responsible for maintaining all required state licensure(s) and continuing education required for each license.
Minimum of one (1) to two (2) years of varied nursing experience required; hospice experience preferred.
Documents all calls and/or contacts and conducts follow-up activities if a visit is not scheduled.
Communicates actively and effectively through receiving, recording and conveying information to the interdisciplinary personnel in a timely manner.
Accurately gathers and documents all required information to complete the RN Referral Template using the appropriate forms and data collection tools.
Contact Center Associate Ii
By IEEE Corporate At , Piscataway, Nj
And other responsibilities as designated by department management
Receive research and respond to member and customer inquiries, regarding membership, single sale orders, subscriptions, society membership, services, benefits and status
Manage and monitor individual daily workflow to department standards
Bachelor's degree or equivalent experience Pref
2-4 years customer service experience in a high volume call center providing specialized and expert assistance to all client levels. Req
Excellent oral and written communication skills
Service Center Support Jobs
By FedEx Ground At Chicago Heights, IL, United States
Demonstrated time management, organizational and multi-tasking skills
Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
Two years general office experience preferred
One year customer service experience, preferred
Strong phone and interpersonal skills
Strong written and verbal communication skills
Member Contact Center, Manchester, Nh
By St. Mary's Bank At Manchester, NH, United States
One year experience as a customer service representative with a financial institution
Knowledge of deposit and loan products to include proven track record in consumer loan origination, sales and member service
Good analytical and problem solving skills
Achieving deposit and loan production goals as measured by sales reports;
Maintaining loan and deposit account relationships be meeting and exceeding member expectations as measured in member feedback and satisfaction surveys;
Processing transactions while adhering to balancing guidelines as measured by production reports;
Technical Product Lead - Contact Center
By Toyota North America At Plano, TX, United States
Responsible for performance management of five (6) + factory resources, including coaching and development of less experienced resources.
Responsible for Cloud Based customer digital experience and ability to manage the CCaaS platform.
Perform lifecycle management of products to a risk-based approach for production currency, software upgrades, and/or configuration updates.
Provide call analytics and reporting capabilities on all new channels.
Lead cross-channel teams to design, develop and launch solutions that enhance customer self-service features and capabilities.
Independently assess products and release changes to production systems assuring quality, security, and compliance requirements are met.
Sr. Contact Center Ops Analyst
By Wisetack At United States
Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants
Experience working with product managers, engineering, and sprint cycles
Manage multiple competing priorities through effective organization and communication
5+ years of experience in system analysis, design, and implementation
3+ years of experience working with contact center systems and CRMs (Zendesk, Kustomer, Five 9, Genesis, etc.)
Service Center Support Pt
By FedEx Ground At Litchfield Park, AZ, United States
Demonstrated time management, organizational and multi-tasking skills
Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
Two years general office experience preferred
One year customer service experience, preferred
Strong phone and interpersonal skills
Strong written and verbal communication skills
Contact Center Lead - Remote
By Duluth Trading Company At United States
Design and implement training programs to enhance the skills of our contact center staff.
Prior experience in a supervisory or team lead role within a contact center environment.
Strong leadership skills, capable of motivating and guiding team members.
Excellent communication and interpersonal abilities.
Proven problem-solving skills and a solution-oriented approach.
Lead and motivate a team of passionate customer service agents, fostering a positive and collaborative work culture.
Service Center Support Jobs
By FedEx Ground At Little Rock Metropolitan Area, United States
Demonstrated time management, organizational and multi-tasking skills
Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
Two years general office experience preferred
One year customer service experience, preferred
Strong phone and interpersonal skills
Strong written and verbal communication skills
Service Center Support Jobs
By FedEx Ground At Winchester, VA, United States
Demonstrated time management, organizational and multi-tasking skills
Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
Two years general office experience preferred
One year customer service experience, preferred
Strong phone and interpersonal skills
Strong written and verbal communication skills
Contact Center Supervisor Jobs
By DiRAD Technologies At Clifton Park, NY, United States
Previous experience in call center supervisory or management role
Project Management experience is a plus
Certified Call Centre Manager (CCCM) or equivalent certification is a plus
Plan and develop operational business processes to align with Service Level Agreements and contractual requirements.
Proven experience with customer service
Working knowledge of performance evaluations and call center metrics

Are you looking for a job that combines customer service and problem-solving? Look no further! We are looking for a Contact Center Support professional to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. If you have a passion for helping people and a knack for problem-solving, this is the perfect job for you!

Overview of Contact Center Support Contact Center Support is a customer service role that involves providing assistance to customers over the phone, via email, or through other communication channels. The role requires excellent customer service skills, problem-solving abilities, and the ability to multitask. The Contact Center Support role is responsible for responding to customer inquiries, resolving customer issues, and providing general customer service support. Detailed Job Description of Contact Center Support The Contact Center Support role is responsible for providing customer service support to customers over the phone, via email, or through other communication channels. The role requires excellent customer service skills, problem-solving abilities, and the ability to multitask. The Contact Center Support role is responsible for responding to customer inquiries, resolving customer issues, and providing general customer service support. The Contact Center Support role is also responsible for providing technical support to customers, troubleshooting customer issues, and providing product information. Job Skills Required for Contact Center Support
• Excellent customer service skills
• Strong problem-solving abilities
• Ability to multitask
• Excellent communication skills
• Ability to work independently
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
Job Qualifications for Contact Center Support
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
Job Knowledge for Contact Center Support
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
• Knowledge of customer service regulations
• Knowledge of customer service policies
Job Experience for Contact Center Support
• Previous customer service experience
• Previous experience in a contact center environment
• Previous experience in a customer service role
Job Responsibilities for Contact Center Support
• Respond to customer inquiries and provide customer service support
• Resolve customer issues and provide technical support
• Troubleshoot customer issues and provide product information
• Provide general customer service support
• Follow customer service processes and best practices
• Maintain customer service records and update customer information
• Monitor customer service performance and identify areas for improvement