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Contact Center Supervisor Jobs

Training & Development Supervisor, Contact Center - Remote
By Harbor Freight Tools USA, Inc. At , Calabasas $72,400 - $108,600 a year
Bachelor’s Degree in Business, Education, Communications, or related field or equivalent work experience
Additional Qualifications (behavioral traits, certifications, etc.)
Manage weekly training and quality assurance workload, while collaborating with leadership team to ensure programs are executed effectively.
Evaluate delivery of training programs and provide coaching to develop trainer facilitation skills.
Support the Knowledge Database through feedback, as well as written content.
Lead quality assurance calibrations with a focus on the overall customer experience.
Contact Center Supervisor Jobs
By Imaging Healthcare Specialists, LLC At , Athens, 30606 $42,500 - $49,500 a year
Manage budget at assigned centers through the effective management of volumes, inventory, and labor hours.
Develop departmental training material based on current workforce skillset, manage training schedules, and forecast future training needs to meet Company goals.
Manage and analyze daily/weekly/monthly operational statistics related to patient volume, modality volume, front desk productivity, TOS/Billing accuracy.
Manage labor audits and review staff scheduling to maximize efficiency.
Identify methods to continuously improve internal processes and increase patient satisfaction efficiently with employee engagement.
Take an active part in listening to the voice of the customer by periodically making waiting room rounds.
Training & Development Supervisor, Contact Center - Remote
By Harbor Freight Tools At United States
Bachelor’s Degree in Business, Education, Communications, or related field or equivalent work experience
Additional Qualifications (behavioral traits, certifications, etc.)
Manage weekly training and quality assurance workload, while collaborating with leadership team to ensure programs are executed effectively.
Evaluate delivery of training programs and provide coaching to develop trainer facilitation skills.
Support the Knowledge Database through feedback, as well as written content.
Lead quality assurance calibrations with a focus on the overall customer experience.
Contact Center Supervisor - Reservations Sales
By United Airlines At , Chicago, Il
Bachelor’s Degree or 4 years of relevant work experience
1-3 years of Call Center experience
Experience in leading a team
Excellent written, verbal and interpersonal skills
Proven organizational and decision making skills
Experience with Microsoft Suite Software (Excel, Word, PPT, Outlook)
Supervisor, Contact Center Operations
By Centene At , , Ok

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits ...

Contact Center Supervisor Jobs
By DiRAD Technologies At Clifton Park, NY, United States
Previous experience in call center supervisory or management role
Project Management experience is a plus
Certified Call Centre Manager (CCCM) or equivalent certification is a plus
Plan and develop operational business processes to align with Service Level Agreements and contractual requirements.
Proven experience with customer service
Working knowledge of performance evaluations and call center metrics
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Colorado Springs, CO, United States
QUALIFICATIONS AND SKILLS REQUIREMENTS** :
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
Note** : This position is fully remote / work from home. HomeSafe will supply appropriate need equipment. Employee provided
May perform other related duties and responsibilities as assigned and/or required
Supervisor, Contact Center Team
By JJ Kane Auctions At Birmingham, AL, United States
Education, Experience and Skills Required:
Four years industry related experience, or
Problem solving and troubleshooting skills required
Supervise the assigned area’s staffing, including overall headcount and vacation approvals
Communicate and enforce company policies and procedures consistently and accurately
Hold associates accountable for work quality and performance through regular feedback and annual performance reviews
Contact Center Supervisor Jobs
By Goodwill of the Finger Lakes At Rochester, NY, United States
Communicates regularly with staff and management to ensure clear understanding and to share pertinent information.
Monitors calls to observe employees’ demeanor, customer service skills, technical accuracy and conformity to policies and contract standards.
Manages and prioritizes daily workloads to handle calls and adjust work assignments in response to volume fluctuation.
Manages scheduling of CSRs and other direct reports.
Prepares and delivers timely performance appraisals in collaboration with Contact Center Manager.
Manages and responds to all contract traffic (telephone calls, e-mails, faxes, etc.).
Contact Center Customer Care Supervisor
By HomeSafe Alliance At St Paul, MN, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Oklahoma City Metropolitan Area, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Albany, NY, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Columbus, OH, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Greater Indianapolis, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Wyoming, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Washington, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Greater Houston, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Prussia, IA, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At California, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.