Contact Center Representative Jobs

(JD 86)

As a Contact Center Representative, you will be responsible for efficiently managing both data entry tasks and call center operations. The role entails accurately inputting and maintaining critical customer information while simultaneously delivering outstanding customer service during outbound calls. You will serve as the primary point of contact for our internal and external customers, resolving issues, and assisting with their queries. The ideal candidate should possess strong attention to detail, excellent communication skills, and the ability to multitask effectively. This position reports to the Call Center Manager and is an on-site role based in West Palm Beach, FL.

Responsibilities:

• Conduct regular data audits to identify and rectify any discrepancies.
• Ensure data integrity and compliance with company policies and data protection regulations.
• Address customer inquiries, complaints, and requests promptly and appropriately.
• Accurately and promptly input customer data, transactions, and interactions into the company's database.
• Stay updated on product knowledge, industry trends, and best practices in customer service.
• Other duties as assigned.
• Make outbound calls for customer follow-ups, satisfaction surveys, and other projects as needed.
• Create solar project designs and calculation of utility usage in the company provided platform.
• Collaborate with team members and other departments to resolve complex customer issues.
• Identify process improvements and contribute to enhancing overall team efficiency and performance.

Qualifications & Skills:

• Demonstrated ability to multitask and handle high call volumes efficiently.
• High school diploma or GED additional education is a plus.
• Ability to remain calm and composed under pressure.
• Proven experience in data entry and call center operations preferred
• Strong attention to detail and accuracy in data entry.
• Excellent communication skills, both verbal and written.
• Customer-centric approach with a genuine desire to help and assist customers.
• Proficiency in using CRM software and data entry tools.
• Strong problem-solving abilities

Experience:

• Basic MS Office and/or Google Workspace experience
• 1+ years of experience in customer service

Our Competitive Benefits Package includes:

• Employee Assistance Plan
• Medical, dental, and vision insurance coverage can begin on start date
• Life insurance and disability coverage
• 10 paid holidays per year
• Generous 401(k) plan that includes employer match
• Teladoc Program
• Paid Time Off
• Voluntary Pet Insurance coverage

Electriq is a residential energy management company that enables the delivery of reliable, renewable energy that is accessible for all. Founded in 2014 in Silicon Valley, Electriq’s solution delivers a zero-up-front cost, always-available, low-cost clean energy, even during intermittent outages and inclement weather. By partnering with cities, municipalities, and utilities to offer these solutions, Electriq enables these Sustainable Community Networks (SCNs) to provide a path to sustainable and resilient sources of energy, regardless of income levels.

OUR MISSION

We passionately believe in distributed energy storage solutions to shape our world’s environmental and economic future that are prudent, panoramic, and serve all demographics with parity.

ELECTRIQ POWER TODAY

Fast forward to present day, we now occupy over 27,000 sq. ft. at our San Leandro, CA location, office and warehouse facility in Oxnard, CA and have our corporate office in downtown West Palm Beach, FL. Our home battery systems can be found in customers’ homes and small businesses all over the world. Electriq Power has even donated systems to hurricane-stricken areas like Puerto Rico and Haiti to help them become more resilient during dangerous weather conditions.

Electriq Power is an equal opportunity employer. We value our colleague’s unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Electriq Power is committed to equal opportunity and fair treatment for employees, beginning with the hiring process and continuing throughout the employee lifecycle.

If you are unable to complete this application due to a disability, please contact to ask for an accommodation or an alternative application process.

WHY JOIN ELECTRIQ POWER?

We offer a unique opportunity to join a scale up environment. We are a small, diverse team of creative thinkers. We value open communication, teamwork, and a make-it-happen attitude - no job is too big or too small. We strive to make change by imagining what the future could be and building a product to complete that vision. We are looking to broaden our team with talented people who can help grow our product and continue our mission and replace the production of carbon-based emissions with sustainable solutions.

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