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Contact Center Engineer Jobs

Contact Center Of Excellence Manger
By Ford Motor Company At United States
Sales/ Service work experience in B2B or Fleet management iex[erience
Outstanding written & verbal presentation skills required for senior management interaction. 
Manage vendor relationships and provide thought leadership to constantly improve customer experience across all channels
Vehicle discount program for employees and family members, and management leases
Manage day to day operations by monitoring and tracking daily operational metrics and identify opportunities of improvement to deliver customer success
Bachelors degree in a related field or equivalent work experience
Sales Engineer - Solutions Engineer - A.i.-Infused Contact Center Saas - 3.8 Glassdoor - 200+ Global Clients
By RevsUp, a Recruitment Entrepreneur Company At Dallas-Fort Worth Metroplex, United States
· Bachelor’s degree (or an equivalent combination of education and job-related experience)
* Individual contributor working either remotely or hybrid in the Dallas area – relocation available.
* We provide Fortune 500-quality benefits, global exposure, and a commitment to professional development.
* You have 2 to 5 years of Contact Center experience.
· 2 to 5 years of Contact Center experience.
· Experience designing and implementing proactive omnichannel engagement strategies with a contact center is required.
Avp, Crm And Contact Center Capabilities, Digital Banking
By Forbright Bank At United States
5+ years of experience in product or operations management experience showing progression/promotion within the tech or financial services industry
Deliver quality deliverables and manage to aggressive timelines, managing concurrent priorities and projects.
Manage relationships with external partners, including vendors and consultants, to ensure that the organization has access to the necessary stakeholders.
Experience in the financial services industry, preferably in a banking or lending environment
Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
Excellent communication and interpersonal skills, with the ability to communicate complex concepts to non-technical stakeholders.
Contact Center Trainer Jobs
By MSC Cruises At Fort Lauderdale, FL, United States
•Knowledge of principles, methods, and practices of adult education and training preferred.
•3+ years of experience in training and development preferred.
•Previous Contact Center/ Sales experience preferred.
•Must possess excellent interpersonal skills.
•Strong Verbal, and Written Communication Skills Required.
•Must possess effective facilitation and presentation skills.
Registered Nurse, Contact Center
By Arbor Hospice At , Southfield, 48034, Mi
Must possess strong clinical assessment skills related to hospice eligibility, pain and symptom management and care planning.
Responsible for maintaining all required state licensure(s) and continuing education required for each license.
Minimum of one (1) to two (2) years of varied nursing experience required; hospice experience preferred.
Documents all calls and/or contacts and conducts follow-up activities if a visit is not scheduled.
Communicates actively and effectively through receiving, recording and conveying information to the interdisciplinary personnel in a timely manner.
Accurately gathers and documents all required information to complete the RN Referral Template using the appropriate forms and data collection tools.
Contact Center Associate Ii
By IEEE Corporate At , Piscataway, Nj
And other responsibilities as designated by department management
Receive research and respond to member and customer inquiries, regarding membership, single sale orders, subscriptions, society membership, services, benefits and status
Manage and monitor individual daily workflow to department standards
Bachelor's degree or equivalent experience Pref
2-4 years customer service experience in a high volume call center providing specialized and expert assistance to all client levels. Req
Excellent oral and written communication skills
Technical Product Lead - Contact Center
By Toyota North America At Plano, TX, United States
Responsible for performance management of five (6) + factory resources, including coaching and development of less experienced resources.
Responsible for Cloud Based customer digital experience and ability to manage the CCaaS platform.
Perform lifecycle management of products to a risk-based approach for production currency, software upgrades, and/or configuration updates.
Provide call analytics and reporting capabilities on all new channels.
Lead cross-channel teams to design, develop and launch solutions that enhance customer self-service features and capabilities.
Independently assess products and release changes to production systems assuring quality, security, and compliance requirements are met.
Contact Center Team Lead
By KCC At United States
· Manage the daily operations of a contact center team.
Secondary Job Duties – as needed
· Assist in Data Entry/Claim Verification
› Working knowledge of class actions, settlement agreements and claims processing.
A choice medical insurance plans designed to meet your needs
Flexible spending and health savings accounts
Contact Center Team Lead
By XTEND At Grand Rapids, MI, United States

POSITION SUMMARY The Member Service Team Lead is responsible for providing day-to-day support for all responsibilities of the Level 1, 2 & 3 Representatives. The Team Lead - Inbound will obtain ...

Contact Center Associate Jobs
By Harbor Freight Tools At Arizona, United States
Successfully manages frustration and anxiety in high-stress situations
Strives to deliver an exceptional customer experience every time
Customer Service, Retail, or Hospitality experience preferred
Intermediate computer skills, including MS Office (Excel, Word) required
Deliver friendly and helpful service
Actively listen and express empathy
Zoom Contact Center Solution Engineer (East)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management,etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Zoom Contact Center Solution Engineer (Central)
By Zoom At United States
Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
5+ years of experience in customer focused roles
Contact Center Associate - Entry Level
By Eye Health America At St Petersburg, FL, United States
Strong computer skills, preferably with Microsoft Excel, Word, and Outlook.
Answer incoming customer phone calls and take appropriate action for each call.
Make outbound calls to schedule, reschedule, or cancel appointments.
Maintain customer satisfaction by answering calls quickly and making outbound calls.
Demonstrate concern for patients’ problems. Present a friendly, caring manner to put patients at ease.
Input data into the company’s computer system to maintain an accurate log of each interaction.
Technical Sales Architect - Contact Center
By Zoom At United States
Product management knowledge, either from direct experience or partnership
Integration experience with CRM and Lead Management solutions such as Salesforce, Zendesk, ServiceNow, Microsoft Dynamics, etc
Specialized knowledge of workforce management and quality management is strongly preferred (WEM, WFM, QM)
Thorough competitive landscape knowledge (in their area of specialization) including solution, technology and product offerings
Partner with product managers across platforms to identify and prioritize new features and enhancements based on customer feedback and market trends.
5+ years experience in contact center industry working with enterprise deployments
Contact Center Trainer Jobs
By HomeSafe Alliance At St Paul, MN, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Trainer Jobs
By HomeSafe Alliance At Albuquerque, NM, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Trainer Jobs
By HomeSafe Alliance At West Baton Rouge Parish County, LA, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Trainer Jobs
By HomeSafe Alliance At Jacksonville, FL, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Trainer Jobs
By HomeSafe Alliance At Wyoming, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually
Contact Center Trainer Jobs
By HomeSafe Alliance At Sioux Falls, SD, United States
Experience with Knowledge Management systems
Knowledge of principles, methods, and practices of adult education/training
Assure interactive, participative learning environment that supports all learning styles and abilities.
Monitor learner progress, administer knowledge checks and post-training learning assessments, and escalate issues as needed.
Model our Culture and Values to facilitate employee engagement and an exceptional Employee Experience.
3 years in training role with experience delivering training virtually or supervisory/lead role in a contact center environment leading virtually

Are you looking for a challenging and rewarding career in Contact Center Engineering? We are looking for an experienced engineer to join our team and help us provide world-class customer service. You will be responsible for designing, implementing, and maintaining contact center systems and networks. You will also be responsible for troubleshooting and resolving technical issues. If you have a passion for technology and customer service, this could be the perfect job for you!

Overview A Contact Center Engineer is responsible for designing, implementing, and maintaining contact center systems and networks. They are responsible for ensuring that the contact center systems are running smoothly and efficiently, and that customer service is of the highest quality. They must be knowledgeable in a variety of technologies, including VoIP, SIP, and other contact center technologies. Detailed Job Description A Contact Center Engineer is responsible for designing, implementing, and maintaining contact center systems and networks. They must be knowledgeable in a variety of technologies, including VoIP, SIP, and other contact center technologies. They must be able to troubleshoot and resolve technical issues with the contact center systems. They must also be able to configure and maintain the contact center systems to ensure that they are running smoothly and efficiently. They must be able to provide technical support to customers and contact center agents. They must also be able to provide training and guidance to contact center agents. Job Skills Required
• Knowledge of contact center technologies, including VoIP, SIP, and other contact center technologies
• Knowledge of networking and telecommunications systems
• Knowledge of customer service principles and practices
• Excellent troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• At least 3 years of experience in contact center engineering
• Knowledge of contact center technologies, including VoIP, SIP, and other contact center technologies
• Knowledge of networking and telecommunications systems
• Knowledge of customer service principles and practices
• Excellent troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Knowledge
• Knowledge of contact center technologies, including VoIP, SIP, and other contact center technologies
• Knowledge of networking and telecommunications systems
• Knowledge of customer service principles and practices
• Knowledge of system design and implementation
• Knowledge of system maintenance and troubleshooting
Job Experience
• At least 3 years of experience in contact center engineering
• Experience in system design and implementation
• Experience in system maintenance and troubleshooting
• Experience in providing technical support to customers and contact center agents
• Experience in providing