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Contact Center Director Jobs

Center Director Jobs
By The Learning Experience At Fishers, IN, United States
Have two or more years of center leadership/management experience (highly preferred) or at least one year of center leadership/management experience (required).
Competitive Benefits: Enjoy vision, and dental insurance, paid time off, a 401K plan, child care discounts, and more!
Hold a Bachelor's degree in Early Childhood Education (ECE) or a related field (highly preferred).
Demonstrate strong knowledge of state licensing rules and regulations.
Build and maintain a highly qualified staff by actively sourcing, training, coaching, and engaging with current and prospective employees.
Possess the state-specific Administrative or Director credential, as well as any other state-specific guidelines for the role.
Center Director Jobs
By Confidential At Fort Lauderdale, FL, United States
Bachelor’s degree in Business, Operations Management, or related field.
5+ years of management, operations, and leadership.
Healthcare environment experience required, behavioral health preferred
Strong business acumen; understanding of general finance and budgeting.
Excellent communication and organizational skills.
Ability to build consensus and positive relationships among staff, clients, families, external vendors and referral sources.
Center Director Jobs
By L5 Be Brave LLC | Kidstrong At Fairfax, VA, United States
Previous management experience in the health & fitness industry
Drive member retention, through member experience at your Center.
Manage, coach and develop all staff by modeling and leading by example.
Proven sales and community building leadership skills
Previous experience in franchise business
Superior customer service and hospitality skills
Senior Director, Contact Center & Operations
By Zenex Partners At United States
Proven experience (typically 8+ years) in contact center management, preferably within the travel industry.
Bachelor’s degree in business administration, Travel Management, or a related field. A master's degree is a plus.
Develop and manage budgets for the contact center and operations departments.
In-depth knowledge of contact center operations, call center technologies, and customer service best practices.
Exceptional communication and interpersonal skills, capable of collaborating with cross-functional teams.
Responsibilities of Senior Director, Contact Center and Operations
Contact Center Of Excellence Manger
By Ford Motor Company At United States
Sales/ Service work experience in B2B or Fleet management iex[erience
Outstanding written & verbal presentation skills required for senior management interaction. 
Manage vendor relationships and provide thought leadership to constantly improve customer experience across all channels
Vehicle discount program for employees and family members, and management leases
Manage day to day operations by monitoring and tracking daily operational metrics and identify opportunities of improvement to deliver customer success
Bachelors degree in a related field or equivalent work experience
Center Director Jobs
By Children of America At Manassas, VA, United States
Advanced knowledge in early childhood education
Salary advertised is an estimate; final salary is negotiable dependent on final position, level of education and experience.
Minimum of three (3) years of leadership experience
Minimum of three (3) years of experience in a childcare facility or equivalent
Continuously pursue enrollment growth through the execution of the COA Experience
Manage all day-to- day operations utilizing COA's processes, procedures and policies
Director, Engagement Center Jobs
By Legends At Washington, DC, United States
2-3 years of fundraising/engagement management experience
Hire, train and manage student fundraisers
Manage day-to-day technology strategy and build-out
Bachelor’s degree or equivalent experience
5 or more years of relevant experience
Demonstrated communication, collaboration, and team skills
Center Director Jobs
By The Learning Experience At Johns Creek, GA, United States
Two or more years of center leadership/management experience highly preferred. At least one year of center leadership/management experience required.
Daily management of classroom ratios
Paid CPR certification course & Other Required Training
Manages team to ensure TLE curriculum is executed in alignment with brand standards;
Manages new hire paperwork and all employee files in compliance with state licensing regulations
Builds and communicates center schedules to ensure appropriate ratios are always intact and labor is effectively managed to budget
Director Of Contact Center Operations
By StateServ At United States
Specialized Knowledge, Skills & Abilities:
Familiarity with contact management software is strongly preferred
Direct managerial responsibility for Supervisors and indirect staff that reports into contact center operations
Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is strongly preferred
Strong organizational, leadership and decision-making skills are required to perform the functions as described
Knowledge and understanding of StateServ Medical’s proprietary software is preferred
Avp, Crm And Contact Center Capabilities, Digital Banking
By Forbright Bank At United States
5+ years of experience in product or operations management experience showing progression/promotion within the tech or financial services industry
Deliver quality deliverables and manage to aggressive timelines, managing concurrent priorities and projects.
Manage relationships with external partners, including vendors and consultants, to ensure that the organization has access to the necessary stakeholders.
Experience in the financial services industry, preferably in a banking or lending environment
Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
Excellent communication and interpersonal skills, with the ability to communicate complex concepts to non-technical stakeholders.
Center Director Jobs
By Child Care Council of Westchester At , Scarsdale, 10583 $85,000 a year

: The Center Director is responsible for planning, organizing, implementing and coordinating services of the program, exercising independent judgment and decision-making authority as delegated, ...

Center Director Jobs
By La Petite Academy At , Leesburg, 20175
1-2 years of supervisory/management experience; experience in early childhood education strongly preferred.
Must meet state requirements for education and our center/school requirements.
CDA, associate, or bachelor’s degree preferred in Early Childhood Education or related field.
You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.
You want recognition. We provide a positive, fun workplace where employees are appreciated.
Be a team player! Recruit, select, and retain quality staff.
Contact Center Trainer Jobs
By MSC Cruises At Fort Lauderdale, FL, United States
•Knowledge of principles, methods, and practices of adult education and training preferred.
•3+ years of experience in training and development preferred.
•Previous Contact Center/ Sales experience preferred.
•Must possess excellent interpersonal skills.
•Strong Verbal, and Written Communication Skills Required.
•Must possess effective facilitation and presentation skills.
Contact Center-Test Scheduling-Remote-Train In Springfield, Mo
By Mercy At , Springfield, 65804, Mo
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard
1-3 years clerical experience preferred
Experience with medical terminology and insurance plans preferred
**Work from Home after training period - Training on site in Springfield, MO**
High School Diploma or equivalent required - some college helpful
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
Registered Nurse, Contact Center
By Arbor Hospice At , Southfield, 48034, Mi
Must possess strong clinical assessment skills related to hospice eligibility, pain and symptom management and care planning.
Responsible for maintaining all required state licensure(s) and continuing education required for each license.
Minimum of one (1) to two (2) years of varied nursing experience required; hospice experience preferred.
Documents all calls and/or contacts and conducts follow-up activities if a visit is not scheduled.
Communicates actively and effectively through receiving, recording and conveying information to the interdisciplinary personnel in a timely manner.
Accurately gathers and documents all required information to complete the RN Referral Template using the appropriate forms and data collection tools.
Contact Center Associate Ii
By IEEE Corporate At , Piscataway, Nj
And other responsibilities as designated by department management
Receive research and respond to member and customer inquiries, regarding membership, single sale orders, subscriptions, society membership, services, benefits and status
Manage and monitor individual daily workflow to department standards
Bachelor's degree or equivalent experience Pref
2-4 years customer service experience in a high volume call center providing specialized and expert assistance to all client levels. Req
Excellent oral and written communication skills
Center Director Jobs
By The Learning Experience At Philadelphia, PA, United States
Have two or more years of center leadership/management experience (highly preferred) or at least one year of center leadership/management experience (required).
Annual Management trip to a foreign destination all expense paid with a plus one
Competitive Benefits: Enjoy health, vision, and dental insurance, a 401K plan, a pet discount plan, child care discounts, and more!
Hold a Bachelor's degree in Early Childhood Education (ECE) or a related field (highly preferred).
Demonstrate strong knowledge of state licensing rules and regulations.
Build and maintain a highly qualified staff by actively sourcing, training, coaching, and engaging with current and prospective employees.
Center Director Jobs
By The Learning Experience At San Antonio, TX, United States
Two or more years of center leadership/management experience highly preferred. At least one year of center leadership/management experience required.
Daily management of classroom ratios
Manages team to ensure curriculum is executed in alignment with brand standards;
Manages new hire paperwork and all employee files in compliance with state licensing regulations
Builds and communicates center schedules to ensure appropriate ratios are always intact and labor is effectively managed to budget.
Manages relationships with state licensors and conducts center evaluations
Member Contact Center, Manchester, Nh
By St. Mary's Bank At Manchester, NH, United States
One year experience as a customer service representative with a financial institution
Knowledge of deposit and loan products to include proven track record in consumer loan origination, sales and member service
Good analytical and problem solving skills
Achieving deposit and loan production goals as measured by sales reports;
Maintaining loan and deposit account relationships be meeting and exceeding member expectations as measured in member feedback and satisfaction surveys;
Processing transactions while adhering to balancing guidelines as measured by production reports;
Technical Product Lead - Contact Center
By Toyota North America At Plano, TX, United States
Responsible for performance management of five (6) + factory resources, including coaching and development of less experienced resources.
Responsible for Cloud Based customer digital experience and ability to manage the CCaaS platform.
Perform lifecycle management of products to a risk-based approach for production currency, software upgrades, and/or configuration updates.
Provide call analytics and reporting capabilities on all new channels.
Lead cross-channel teams to design, develop and launch solutions that enhance customer self-service features and capabilities.
Independently assess products and release changes to production systems assuring quality, security, and compliance requirements are met.

Are you an experienced Contact Center Director looking for a new challenge? We are looking for a dynamic leader to join our team and help us take our customer service to the next level. You will be responsible for developing and implementing strategies to improve customer satisfaction, reduce costs, and increase efficiency. If you have a passion for customer service and a drive to succeed, this is the job for you!

Overview The Contact Center Director is responsible for managing the day-to-day operations of a contact center. This includes overseeing customer service staff, developing customer service strategies, and ensuring customer satisfaction. The Contact Center Director is also responsible for developing and implementing policies and procedures to ensure customer service excellence. Detailed Job Description The Contact Center Director is responsible for managing the day-to-day operations of a contact center. This includes overseeing customer service staff, developing customer service strategies, and ensuring customer satisfaction. The Contact Center Director is also responsible for developing and implementing policies and procedures to ensure customer service excellence. The Contact Center Director is responsible for managing the contact center budget, developing and implementing customer service initiatives, and ensuring customer service standards are met. The Contact Center Director is also responsible for developing and maintaining relationships with customers, vendors, and other stakeholders. Job Skills Required
• Excellent customer service and communication skills
• Ability to manage and motivate staff
• Knowledge of customer service principles and practices
• Knowledge of contact center operations
• Ability to analyze customer service data
• Ability to develop and implement customer service strategies
• Knowledge of budgeting and financial management
• Knowledge of customer service software and technology
• Ability to develop and maintain relationships with customers, vendors, and other stakeholders
Job Qualifications
• Bachelor’s degree in business, management, or related field
• 5+ years of experience in customer service or contact center management
• Proven track record of successful customer service initiatives
• Experience in budgeting and financial management
• Knowledge of customer service software and technology
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of contact center operations
• Knowledge of budgeting and financial management
• Knowledge of customer service software and technology
Job Experience
• 5+ years of experience in customer service or contact center management
• Proven track record of successful customer service initiatives
Job Responsibilities
• Manage the day-to-day operations of a contact center
• Oversee customer service staff
• Develop customer service strategies
• Ensure customer satisfaction
• Develop and implement policies and procedures to ensure customer service excellence
• Manage the contact center budget
• Develop and implement customer service initiatives
• Ensure customer service standards are met
• Develop and maintain relationships with customers, vendors, and other stakeholders