Contact Center Agent Jobs

Simpluris seeks to hire a Contact Center Agent to work in a highly collaborative, fast-paced environment where you aren't siloed, but are working side-by-side with other contact center and leadership.

The Contact Center Agent is responsible for answering inbound calls and emails on a diverse client portfolio.

This position is in Oviedo, Florida.

Requirements

What you will be doing...

• Answer inbound calls dealing with a variety of questions and issues on a diverse portfolio
• Process escalations ensuring to collaborate with necessary parties to get the right response
• Reply to inbound emails dealing with a variety of questions and issue on a diverse portfolio

Experience We Need From You...

• High School Diploma or GED
• Works well with minimal supervision and with some latitude for self-directed action
• Contact center agent or other contact center experience is preferred
• Excellent written and verbal communication skills

Benefits

If you're passionate about working with great people and being challenged daily, we'd love to have you join our growing team of purpose-driven people! This is a full-time, permanent position and compensation is commensurate with experience. We offer benefits such as medical, dental, vision, life insurance, and 401k (with generous company match).

This Is Who We Are…

From class action settlement to corporate remediation, Simpluris delivers comprehensive legal administration services. Over the past 16 years, we’ve built a first-rate reputation for managing cases from discovery through distribution. Our customer service-focused approach and our technology-driven case management platform set us apart from our competitors. Our core values and our commitment to excellence drive our Mission to provide premium settlement administration services. We are a purpose-driven company made up of an expanding team of purpose-driven people. We’re led by a team of experienced professionals who are laser-focused on growing this business and envision bringing our firm to the next level by implementing new processes, procedures, and technology that will continue to allow us to be the best in our industry.