Consumer Care Specialist Jobs

-Maintain up-to-date knowledge of Mizuno USA’s product lines

-Assist customers and sales reps in billing, pricing, program inquiries, and processing rush requests

-Answer incoming phone calls through the Call Center

-Resolve customer problems as needed, including invoice and shipping errors, returns, and general issues for running accounts

-Review orders to ensure that they are processing smoothly

-Collaboratively maintaining centralized email boxes

1-2 years of consumer engagement experience with accomplishments

You must have strong people skills among consumers and colleagues

Excellent written and verbal skills

Experience on social platforms a must with a grasp of the gen-z social landscape

All the responsibilities we'll trust you with:

Your areas of knowledge and expertise

Additional years of experience/certifications/training may be considered in lieu of educational requirements. (R)

Responsible for the execution of the non-clinical aspects of the Care Management process.

Assist the entire Care Management interdisciplinary team in managing members with Care Management needs.

Work collaboratively, as a critical component of the Medical Management team, to facilitate all clerical and administrative processes and activities.

Perform member telephonic outreach for program enrollment with the goal of retaining members in the Care Management Program.

Provide phone queue management for both incoming and outgoing calls.

Ensure that direct reports manage account teams and programs to deliver high quality results on-time and on-budget

Manage account financials: develop and manage budgets, fee estimates, out-of-pocket expenses, team hour allocations, billing, invoicing, etc.

Essential Job Functions & Responsibilities:

Anticipate issues; recognize potential fiscal challenges and take action early to remedy them

Make recommendations for ways to meet client needs; demonstrate an expertise and understanding of the clients’ marketplace and business

Serve as a representative of the client and agency on-site at client events

Develop and maintain a thorough working knowledge of IAS Sales and Customer Relationship Management tools

Computer skills, including experience with MS Office Suite applications

Develop and maintain a thorough working knowledge of IAS’s products and services

Meet and Maintain Core Contact Center Key Performance Indicators to provide an excellent customer experience to all callers in queue

Responsible for providing accurate benefit design information and closing the sale of the IAS dental products

High school diploma or equivalent with two years of related business experience

Must be able to communicate effectively with consumers, trade guests, employees, management, vendors and team members.

NOTE: Base salary range depends on a combination of job related factors to include candidate skills and experience.

Ensures all data entry is timely and accurate.

Supports DTC Manager in coaching tasting room staff on club process, recruitment, retention, and online initiatives.

Proficient Computer skills – Google Drive, Word, Excel, Powerpoint, and systems such as Wine Direct, Ship Compliant, etc.

Base level of wine knowledge and a genuine passion for sharing the lifestyle with current and potential club members.

Completes the consumer admission/intakes as directed by the management team

Performs all procedures in an accurate and timely manner as directed by the management team

Assists the Field Support Team with contacting CDPAP Personal Assistants regarding annual worker requirements

Provides policy reeducation to consumers and personal assistants, as necessary

Excellent written and verbal communication skills

Maintains the confidentiality of program participants

Experience with SharePoint, Salesforce.com or other enterprise knowledge management system preferred

Proven organizational and time management skills

Ability to manage multiple work streams and priorities to meet content timelines and demand

Minimum 2 years of experience in customer service or related field

Understanding of knowledge centered service (KCS) methodology preferred

Demonstrated decision making skills, as well as high quality written, verbal and listening skills are required

* Minimum of 1 year of professional service or caregiver experience

* A proactive approach to problem-solving with strong decision-making skills.

BDS Connection Solution is currently Developing a high profile Project.

* Calendaring and communicating work, home, and personal events

* Acting a liaison between our private investors & brokers for financial-related activity.

* Handling basic bookkeeping tasks, payment bills, which include ordering supplies, cash movements.

* Minimum of 1 year of professional service or caregiver experience

* A proactive approach to problem-solving with strong decision-making skills.

* Calendaring and communicating work, home, and personal events

* Acting a liaison between our private investors & brokers for financial-related activity.

* Handling basic bookkeeping tasks, payment bills, which include ordering supplies, cash movements.

* Have an understanding of financial matters including credit cards, loans.

Is knowledgeable about community services.

Actively works to enhance skills.

Adheres to 5 Star Customer Service guidelines and maintains professionalism when dealing with community, co-workers and consumers.

Answers all incoming calls to the specified location.

Obtains sufficient information from caller to determine nature of call and appropriate referral.

Schedules caller appointments for specified locations.

1 - 3 years of customer service experience, including but not limited to: typing/data entry, inbound and outbound calls experience

Help members navigate their health plan and benefits

Previous inbound and/or outbound call center or related customer service experience

Excellent verbal, listening, and written communication skills

Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems

Experience working with Medicare and dual-eligible members

1 - 3 years of customer service experience, including but not limited to: typing/data entry, inbound and outbound calls experience

Help members navigate their health plan and benefits

Previous inbound and/or outbound call center or related customer service experience

Excellent verbal, listening, and written communication skills

Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems

Experience working with Medicare and dual-eligible members

1 - 3 years of customer service experience, including but not limited to: typing/data entry, inbound and outbound calls experience

Help members navigate their health plan and benefits

Previous inbound and/or outbound call center or related customer service experience

Excellent verbal, listening, and written communication skills

Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems

Experience working with Medicare and dual-eligible members

Minimizes duplication of medical records by using problem-solving skills to verify patient identity through demographic details

Working knowledge of Microsoft programs and familiarity with database programs

Mental Health Resources and Support

AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.

Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery

Actively attends department meetings and promotes positive dialogue within the team