Commercial Bank Digital Product Manager

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management. JPM is comprised of four business segments, Consumer & Community Banking, Commercial Banking, Corporate & Investment Bank and Asset & Wealth Management.

At JPMorgan Chase, Commercial Banking ("CB") serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. CB is comprised of Middle Market Banking & Specialized Industries, Corporate Client Banking & Specialized Industries, Real Estate Banking, Commercial Term Lending and Community Development Banking.

As a Product Manager Associate in our Digital, Product, and Innovation group, you must have a strategic, impact focused, enthusiastic and innovative mindset with a passion for change, and can build strong relationships with partners and stakeholders. Additionally, given the high-profile nature of the team's work, the ideal candidate would enjoy working in a fast-paced environment, and possess exceptional drive and energy.

As a Product Manager in the Commercial Banking space, you will have responsibility for building, launching, and scaling new client-facing digital experiences. The role will work with, and have accountability to the Executive Director - Product for Digital Banking. They will partner with Line of Business stakeholders, Global Services and Operations, Product and Innovation teams.

Job Responsibilities

• Partner closely with cross-functional stakeholders across the CB & CIB to align on roadmap prioritization and technology approach
• Partner with Tech and Design partners to help drive the agile release approach, including discovery, design and user research
• Use data-driven approach to determine product market-fit for new products and prioritize key features / functionality
• Analyze business requirements and understand partner systems in order to draft user stories
• Research and apply an understanding of innovation in financial services and emerging technologies (e.g., machine learning, blockchain, robotics process automation) to reimagine the future of commercial banking
• Translate design into discrete and well scoped initiatives with robust business cases and KPIs to track impact
• Collaborate with design teams and SMEs to use a design-thinking methodology to co-create the target state client and internal commercial banking experience (incl. digital products, op. model, capabilities, business architecture, etc.)
• Participate in related scrum ceremonies, backlog creation and depth analysis

Required Qualifications

• Strong verbal and written communications skills
• Experience developing, tracking and measuring OKRs and outcomes
• 2-4 years of combined relevant experience at tech firm or startup in product management or business analysis for a software development product and/or a top-tier management consulting firm
• Ability to write effective user stories that are development ready (understanding of JIRA is a plus)
• Understanding and knowledge of design and software development processes, with exposure to agile
• Previous experience and proven success with digital transformation implementations (journey design, prototyping to scale), and tech innovation initiatives with a strong interest in operating model design and / or business strategy
• Understand basic technology concepts (APIs, User Acceptance Testing, entitlements/credentials, etc.)
• Experience in financial services is preferred, but not required

Location(s):

• New York, NY, Palo Alto, CA, Chicago, IL, Plano, TX, Columbus, OH

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

NY $61,750.00 - $120,000.00 / year; Palo Alto,CA $71,250.00 - $120,000.00 / year