Product Operations Associate - Digital Payments

As a Product Operations Associate, you will focus on the production health and wellness of the Tokenization product. You'll heavily leverage critical thinking skills and data analytics to understand product usage patterns and triage issues, in the interest of providing superior customer support and developing solutions that best meet customer needs. You will work directly with various servicing and technical support teams, and provide product management support for application fixes and product support enhancements.

Job Responsibilities

• You will assist to create a positive team culture, ensure the adoption of agile mindset, enable the team to self-govern, allow for team development and transformation
• You will assist with incident triage and remediation, including: removing impediments, performing data analysis, tracing data flows between integration points, understanding client usage patterns, evaluating metrics, conducting root cause analysis, and coordinating between operations and technology teams
• You will manage the end-to-end process with internal teams and external partners for production defects and product stability enhancements, including: analysis, collecting feedback, building and prioritizing a product backlog, and facilitating work via the agile product development process, fully owning items through to production and attainment of the desired outcomes
• You will partner with technology to build a secure, highly available, scalable, and adaptable platform for the product

Required Qualifications, Capabilities, And Skills

• Demonstrated experience in using tools such as JIRA or equivalent for issue tracking and conducting analysis and reporting using Splunk and/or database tools.
• Strong technical background along with analytical and creative problem solving skills - turning analysis into actionable insights and remediation plans
• 3+ years of product operations experience within the financial services industry
• Excellent communication and presentation skills including the ability to effectively organize and communicate complex information
• Bachelor's degree or equivalent work experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $93,100.00 - $129,000.00 / year