Register
Recruit Create CV

Complaint Resolution Specialist Jobs

Complaint Resolution Specialist Jobs
By Credit Acceptance At , $20 - $23 an hour
Experience in the finance or automotive industry
Knowledge of mechanical issues that commonly occur with vehicles
Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions
Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
Targeted Compensation: $20.00- $23.00/hour based on experience.
Percent (%) of Customers contacted within 3 business days of escalation
Resolution Specialist Jobs
By Alignment Health At California, United States
Computer Skills: Intermediate MS Suite knowledge and experience
Be knowledgeable in procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries
Support other projects and duties as assigned by Management
High school diploma or general education degree (GED); or equivalent combination of education and experience.
Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits
Minimum of 1-2 years healthcare experience and/or training required; 3-4 years of healthcare experience/training preferred
Sr. Quality Complaint Specialist
By bioventus At , Memphis
Maintain electronic quality management system/software for post-market surveillance to collect, monitor and trend data within areas of responsibility.
Analyze post-production data for compliance with U.S. and international regulations and requirements (ISO 13485, 14971, etc.).
Monitor assigned projects and tasks to ensure compliance with regulatory agencies, protocols, agreements, and applicable corporate compliance requirements.
Strong knowledge of quality system regulations (FDA QSR, ISO 13485).
Must possess good verbal and written communication skills with an investigative mindset and critical analysis skills.
Investigate product complaints and adverse events to determine root cause and the need for corrective action.
Conflict Resolution Specialist (School Climate Team)
By Chicago Public Schools At , Chicago, 60631
Strong communication skills (speaking - including presentations - listening, and writing)
Effective strategic planning capabilities, including the ability to establish long-term vision and goals, and
Ability to articulate a vision, set high standards
Demonstrate high levels of instructional expertise, integrity, honesty, credibility, and the courage to
Ability to build collaborative relationships with a variety of constituent groups, including external
Ability to define problems, analyze data, and outline valid conclusions and action steps
Problem Resolution Team Specialist (Esc)
By Department of Education At , Malden, 02148 $74,337 - $107,695 a year
Training or knowledge of education law, particularly special education, and preferably student discipline, bullying and other mandated areas
Providing technical assistance and guidance to parents, advocates and school administrators on the implementation of regulatory requirements.
Strong interpersonal, communication skills – ability to communicate and work effectively with a wide range of constituencies in a diverse community.
An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Performing other duties as required.
The successful candidate will possess:
Billing Resolution Specialist Jobs
By RXO At , Charlotte, 28277, Nc
1 year of related experience in transportation including TMS interaction and carrier/customer contract auditing and accounts receivable
Experience with Microsoft Office (Outlook, PowerPoint, Word & Excel)
Excellent verbal and written communication skills
Demonstrated analytical skills; ability to effectively identify and resolve problems
Audit freight invoices by interpreting and applying customer contracts, terms and conditions
Audit invoices before sending to customer to verify they are accurate and collectible
Specialist, Deduction Resolution Jobs
By The J. M. Smucker Company At , Orrville, Oh
Manage a combination of daily responsibilities and special projects to support current business activities and needs.
Additional skills and experience that we think would make someone successful in this role:
1 year of related business experience
Effective interpersonal skills, both written and verbal, to build relationships with internal and external partners.
Intermediate Excel skills (V-Lookup, Pivot Table, Formulas)
Strong problem solving, and analytical skills needed in managing complex business situations and achieving objectives.
Customer Resolution Specialist Jobs
By Dyson At Illinois, United States
Offer guidance, support, and education to employees to help prevent future resolution issues.
Deliver an outstanding positive customer experience to consumers and frontline advisors
Provide support to customer experience team by handling supervisor and requested resolution chats through our Internal bot platform.
Optimize customer experience on every interaction (Internal/External) by demonstrating a willingness to assist
Thoroughly walk Customer Experience team through proper troubleshooting steps utilizing appropriate resources (Resolve/TechSee)
Strong written, verbal, and interpersonal skills- Sustain a high level of call quality at all times
Customer Service Specialist - Resolution
By HealthMark Group At Dallas, TX, United States
Ability to multi-task, prioritize duties, and have strong time management skills.
Data Entry work updating addresses, fax numbers, and emails.
Excellent communication skills, strong analytical and problem-solving skills.
1+ year of call center experience
Proficient computer skills with software applications such as Microsoft Office.
Previous Medical Industry Experience preferred but not required.
Claims Resolution Specialist Jobs
By Impresiv Health At Orange, CA, United States

The Claims Resolution Specialist provides assistance in resolving provider claims payment status issues, provider payment disputes, eligibility, and authorization verification. The incumbent will be ...

Complaint Consultant (100% Remote) Jobs
By RQM+ At United States
Ensure complaint meets department requirements prior to transferring complaint to the legal manufacturer for investigation
Minimum of 5 years of experience in Medical Device Complaint Handling
Experience completing device complaint investigations and reportability determinations
Ability to manage multiple cases in parallel to ensure timely completion of activities
Experience with Combination products is a plus
Experience working Trackwise and Argus is a plus
Hr Resolution Specialist Jobs
By Accra At Minnetonka, MN, United States
This position has the possibility to be 100% remote**
Manage timesheet issues, including reviewing timesheets on hold and resolving paycheck issues.
Manage enhanced rate confirmation process.
Two-year degree or one (1) year of experience in a human resources field.
Understanding of Federal and State Employment Laws and Requirements such as DOL guidelines
Demonstrate knowledge of the Human Resources Department and its essential functions
Product Complaint Specialist Jobs
By Synectics Inc. At Austin, Texas Metropolitan Area, United States
Strong prioritization and time management skills
Will conduct data entry and coordination of work through the appropriate channels as determined by established business rules
A minimum of 1-2 years’ experience within a call center, preferably in a healthcare setting
High quality customer service skills
Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
Computer skills and ability to navigate through software systems
Complaint Resolution Specialist, Afterpay
By Afterpay At Reno, NV, United States
Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies
Proven experience in conflict resolution and strong problem solving abilities
Tertiary qualifications and/or equivalent industry experience (BBB, CFPB, BCA) is preferred
It's important to note that this role sits within Reno, NV. This is not a remote position
Maintain strong working knowledge of the Afterpay product and support procedures
Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to external dispute bodies
Business Resolution Specialist $23P/H
By Sonder Inc. At United States
Skilled at collaboration and relationship management through building trust, credibility and teamwork.
Aid Market Teams in the management of Emergency and Crisis situations as needed and directed.
Highly organized with experience prioritizing multiple functions and tasks while managing time efficiently without compromising quality
Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Ensure that resolutions involving compensation are consistent and equitable based on unique circumstances and similar incident resolutions.
Facilitates the tracking, follow ups and timely resolution of all tasks.
Service Support Specialist/ Resolution Specialist- Night Shift
By Evolution At Southfield, MI, United States
To prepare shift reports for the Management
Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products
A keen skill for multi-tasking along with excellent problem-solving skills
Ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities
Excellent computer literacy skills - command of Microsoft Office products in particular
To ensure that all tables are operational without interruptions
Appeals Resolution Specialist Jobs
By Independence Pet Group At Scottsdale, AZ, United States
Performs other duties and responsibilities as assigned.
Bachelor’s Degree or relevant work experience
On the job training and skills development
Researches, reviews, and resolves reconsideration of previous claim determinations.
Prepares correspondence advising of appeal determination.
Contacts veterinary clinics to secure medical records and discuss difficult cases with clinic staff. Logs and tracks complaints and appeals.
Claims Resolution Specialist Jobs
By Ascension At , Nashville, 37201, Tn From $20.80 an hour
Strong Knowledge of healthcare claims, Medicaid, Medicare, Pharmacy benefits, etc.
Schedule: Full-Time, 8am - 5pm, Mon-Fri, fully remote
Facility: Automated Benefit Services (ABS)
Complex Medical Claims experience, preferred
5 years of healthcare experience, preferred
Review and respond to escalated internal and external calls and emails from participants, providers and provider reps.
Complaint Intake Specialist Jobs
By The State of Kansas At , , Ks $54,309 a year
Salary can vary depending upon education, experience, or qualifications.
Eligible to Receive Benefits: Yes
Familiar with the federal and state adult care home requirements
Broad understanding of the requirements for medical care facilities
Excellent customer service and communication skills
Experience as a Health Facility Surveyor
Collections Resolution Specialist Jobs
By Credit Key At United States
Manage internal collection queue with varying stages of delinquency and past due balances.
Minimum of three (3) years collections experience in consumer or commercial collections.
General knowledge of collections regulations.
100% Remote. Flexible Work Schedule & Location.
Work From Home / Internet / Cell Phone Stipend.
Initiate contact with delinquent borrowers on a consistent basis via outbound call and email communications.

Are you looking for a job that allows you to help people resolve their complaints and make them feel heard? We are looking for a Complaint Resolution Specialist to join our team and help us provide excellent customer service. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview:

A Complaint Resolution Specialist is responsible for resolving customer complaints in a timely and effective manner. They must be able to listen to customer complaints, analyze the situation, and provide a resolution that is satisfactory to the customer. They must have excellent communication and problem-solving skills, as well as the ability to remain calm and professional in difficult situations.

Detailed Job Description:

A Complaint Resolution Specialist is responsible for responding to customer complaints in a timely and effective manner. They must be able to listen to customer complaints, analyze the situation, and provide a resolution that is satisfactory to the customer. They must have excellent communication and problem-solving skills, as well as the ability to remain calm and professional in difficult situations. They must be able to work independently and as part of a team. They must be able to handle multiple tasks and prioritize them accordingly. They must be able to work under pressure and meet deadlines.

What is Complaint Resolution Specialist Job Skills Required?

• Excellent communication and interpersonal skills
• Excellent problem-solving skills
• Ability to remain calm and professional in difficult situations
• Ability to work independently and as part of a team
• Ability to handle multiple tasks and prioritize them accordingly
• Ability to work under pressure and meet deadlines
• Knowledge of customer service principles and practices
• Knowledge of relevant laws and regulations

What is Complaint Resolution Specialist Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• At least two years of experience in customer service or complaint resolution
• Knowledge of relevant laws and regulations
• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills

What is Complaint Resolution Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant laws and regulations
• Knowledge of Microsoft Office Suite

What is Complaint Resolution Specialist Job Experience?

• At least two years of experience in customer service or complaint resolution

What is Complaint Resolution Specialist Job Responsibilities?

• Respond to customer complaints in a timely and effective manner
• Analyze customer complaints and provide satisfactory resolutions
• Maintain customer records and update customer information
• Follow up with customers to ensure their satisfaction
• Monitor customer feedback and provide feedback to management
• Ensure compliance with relevant laws and regulations