Clinical Training Specialist - Orthodontics

InBrace is a flat, fail-fast organization changing the face of orthodontics starting with a behind-your-teeth, teeth straightener -- driven by the revolutionary Smartwire®. InBrace provides the clinically superior results orthodontists love & the aesthetics and comfort that have never been possible – until now.

We aren’t here to repeat what’s already been said. We’re here to change the face of orthodontics – one mouth at a time. We’re revolutionizing orthodontic technology, transforming not only how teeth are adjusted, but the entire patient experience.

Position Summary

The Technology Integration Specialist will be a professional orthodontic clinician to help scale our rapidly growing company. Technology Integration Specialist will work as an integral part of provider onboarding process by providing doctors and staff, yes the full practice, with the necessary training and system integration to successfully incorporate InBrace into the office.

Their activities will include live and virtual clinical training, and staff education during the entire integration journey from clinical protocols, bonding best practices, case management, and to case completion. As well as providing support and training for treatment coordinators on effective methods offering InBrace to potential orthodontic patients.

The primary goals of this position is to support the growth of InBrace by being the field expert inside multiple offices.

Hiring in the following locations:

San Diego, California

Salt Lake City, UT

Seattle, Washington

Minneapolis, Minnesota

St. Paul, Minnesota

Kansas City, Missouri

Pensacola, Florida

Washington, DC

In this position you will:

OnBoarding of a New Provider

• Front Office Training – Spend valuable consulting time with the Treatment Coordinator and Front Office Manager in the practice to ensure their successful sales demonstration and mastery for their patients. This includes the patient lifestyle interview, as well as the ability to incorporate all demos and aids into their pitch to the patient.
• Doctor Onboarding and Training – Ensure that each Doctor has access to a full integration experience and performs all subsequent training for the clinician in the office. This includes a Clinical Training, Activate sessions and any other resources.
• Staff Training – Ensure that each Office Staff Member (and one key influencer) has access to a full training experience, as well as subsequent training for the clinicians in the office. This includes Integration meetings to initiate the 120 days for onboarding.
• Deliver engaging live or virtual orientations on the process flow, product information and training of best practices to clinicians, registered dental assistants and the whole office on how to use our product.
• InBrace Value Prop Selling Story Mastery – Understand and master the value of a true consultative sales process for our customers. This will include characteristics of Integrity Selling, as well as positioning our product as a valuable Business Solution for a practice.

Ongoing responsibilities:

• Customer Support and Follow Up – Ensure that each participating office is a part of your regular call cycle to ensure ongoing success, and to trouble shoot any potential concerns or questions that the team might have.
• Update job knowledge by participating in educational opportunities; reading professional publications, maintaining personal networks, and participating in professional organizations.
• Work closely with the clinical experience team to help identify and escalate issues to the appropriate team.
• Participating in InBrace U
• Provide field feedback to improve training effectiveness and partnering with our clinical to on developing new approaches and techniques; providing immediate support with routine job functions.

Successful candidates will possess:

• Proactive and driving personality, attention to detail
• Comfortable teaching other dental clinician’s new skills and measure the results of their learning based on best practices and coaching.
• Flexible and adaptable in an ever-changing environment.
• Willingness to travel nationwide (50-75% Travel, typically booked with 3 weeks advanced notice.)
• Leadership role in the orthodontic office; responsible for the integration of new appliances, procedures and systems.
• Customer-focused attitude, with high level of professionalism and discretion
• Sound judgment and problem-solving skills.
• 5 years of experience performing all functions in an orthodontic office.
• High school diploma or equivalent with on-the-job training; associate degree; and clinical orthodontic experience.
• Experience successfully conducting group trainings to introduce new products or orthodontic protocols.
• Excellent interpersonal, oral, and written communications and presentation skills with strong attention to detail.
• Familiar with Salesforce, MS Office suite; and proficient computer skills with the ability to use different treatment software and web tools.

What's in it for you:

We proudly offer full health benefits at a low cost to you. That’s medical, dental, vision, FSAs, HSAs, and Accident Insurance to name a few. We also provide Basic Life/AD&D, Long-Term Disability coverage and a 401(K) plan because we believe in employee satisfaction from the inside out.

We’re equally passionate about creating a company where talented, forward-thinking, collaborative individuals can thrive. Want to join us in our mission to change the face of this industry –– and the lives of patients around the world? We’d love to have you.

Who Works at InBrace

We look for team-members who align with our InBrace core values

Greatness forged by GRIT

Relentless pursuit of “_____”

Inspire through action

Truth, no BS

We are passionate about improving people’s lives and have a collaborative, cross functional team of dreamers and doers. The ideal InBrace team-member has a head for strategy and a burning desire to execute with precision.

InBrace has world-class functional teams of orthodontics, engineering, regulatory, software, marketing, sales design, training, human resources, regulatory, and legal.

We champion the right business decision over the need to be right. We are highly transparent, team-centered organization that works to provide team-members with the tools they need to be successful. We are looking for a candidate who has an insatiable need to win, the stamina for a long race, the ability to partner with team-members in a “win-together” culture, and the dexterity to wear multiple hats as the InBrace organization continues to grow rapidly. You will need to work with senior management and junior employees in a fast-paced and respectful environment.