Training Specialist Ii Jobs

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This is a work from home opportunity

As The Training Specialist II you will help Associates meet the goals of Premera Blue Cross by giving them the opportunity to achieve optimum productivity through successful technical training. We are looking for someone who is excited about learning and then supporting training for multiple functional areas such as Group Set Up, Product Configuration, Provider Network Operations, and Membership & Billing. The incumbent is responsible for delivering effective training on Premera's operational systems. Some travel to branch offices may be required.

What you'll do:

• Effectively communicate with customers before course (training charter), during course (training weekly statistics), and after course (training scorecard).
• Develop clear class outlines, calendars, and objectives.
• Conduct successful classes (in-person and virtual) on assigned Premera operational systems such as claims processing, customer service, sales and marketing, healthcare services, and membership and billing.
• Identify all areas impacted by a project and establish appropriate communication links.
• Maintain appropriate (personal) proficiency levels on technical platforms.
• Work effectively with other department members to deliver classes.
• Assume Team Leader role within the classroom by monitoring attendance, testing productivity and accuracy levels, addressing individual or team behavioral issues, providing accurate and appropriate feedback to trainees and elevating performance issues to the appropriate management team and managing claims and call inventory.
• Plan, develop and manage training measurement systems to ensure that courses are meeting company needs.
• Partner with curriculum developer to create customized training programs.
• Review and revise existing training curriculum using evaluation data to improve delivery of material and/or sequencing of instruction.
• Produce materials such as job aids, flip charts, and curriculum revisions, as needed.
• Develop sound working relationships with Team Leaders and Technical Support Staff.
• Routinely audit training materials for accuracy and revise, as necessary.
• Use effective presentation and facilitation techniques to support delivery of core program, leadership program, company-wide training initiatives and customized training developed for Premera-wide audiences
• Consult & partner with customers to assess customized training needs.
• Project oversight includes needs assessments, status reports, project evaluation (lessons learned and project issues file), vendor negotiation, training and support materials as needed.
• Mentor and provide feedback to other trainers.
• Review, audit and provide feedback on trainee's work on activities such as claims processing, telephone conversations or correspondence.
• Complete significant special projects and other duties as assigned.
• Work closely with the curriculum developers and other trainers to develop efficiency and effectiveness in the delivery of training courses.

What you'll bring:

• Professional Trainer Certifications.
• Two (2) years’ experience as a Premera Training Specialist is a preference.
• Healthcare Industry experience.
• Two years of experience public speaking/training experience, including the ability to cross-train others and train all levels of the organization. (Required)
• Experience evaluating the effectiveness of training.
• Bachelor's degree or four years of work experience in a department or corporate training capacity. (Required)

What We Offer

• Free parking
• Tuition assistance for undergraduate and graduate degrees
• Medical, vision and dental coverage
• Life and disability insurance
• Wellness incentives, onsite services, a discount program and more
• Generous Paid Time Off to reenergize
• Retirement programs (401K employer match and pension plan)

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at [email protected] or via phone at 425-918-4785.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

National Salary Range:

$50,400.00 - $80,500.00

National Plus Salary Range:

$56,900.00 - $91,000.00

• National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.