Clinical Support Specialist Jobs

Under the direction of the Clinical Coordinator, the Clinical Support Specialist works collaboratively within a multi-disciplinary team to provide needed services to clients who have been designated as Seriously Mentally Ill (SMI). Clinical Support Specialist are responsible for organizing, coordinating, and monitoring all non-clinical operations, including management of records, deliverables, multiple information systems, and triaging calls. Clinical Support Specialist serve as the primary customer service representative in coordinating care amongst the team, clients, providers, and/or stakeholders. The Clinical Support Specialist should possess an interpersonal style that is service oriented with a willingness to learn, have professional and effective communication, works independently, shows initiative, and has excellent attention to detail, procedures, processes, and policies. In addition, possesses an ability to handle crisis situations and utilize crisis intervention and/or conflict resolution skills.

Salary Range: Hourly Rate : $17.54 - $25.87

Qualifications

Education or equivalency:

• Requires a high school diploma or GED certificate.
• Prefers an Associate’s degree in Business Administration or related field; or an equivalent combination of training and progressively responsible experience that will result in the required specialized knowledge and abilities to perform the assigned work

Experience

• Requires at least one (1) year of administrative or general office related experience that demonstrates an understanding of the required knowledge, skills and abilities

Specialized Training

• None

Certification/licensure

• None

Knowledge, Skills, And Abilities

• Must have excellent communication skills and be able to work collaboratively with customers within and outside of the organization.
• Must have good verbal and interpersonal skills to interact with clients, visitors, and coworkers
• Must be able to handle multiple tasks simultaneously work under pressure with strict timeframes.
• Requires the ability to maintain highly confidential information, including a working knowledge of HIPAA.
• Pursuant to Arizona Administrative Code R9-10-306 CHAPTER 10 of the Dept. of Health Services, personnel must be at least 21 years of age, or at least 18 years of age and licensed or certified under A.R.S. Title 32, and providing services within the personnel member’s scope of practice
• Must have the ability to work independently and seek supervision appropriately.
• Requires the ability to read, write and speak effectively in English.
• Additional training on various computer software applications strongly preferred.
• Must have proficiency in Outlook, Excel, Work, PowerPoint and the Internet.
• Requires excellent organizational skills, the ability to work with professionals, and maintain confidentiality standards.
• Creativity, initiative and independent thinking, and problem-solving skills are strongly preferred.