Clinic Administrative Assistant Jobs

Big Stone Therapies is currently seeking a full-time Therapy Services Representative to join our team at our rehabilitative therapy clinic in Granite Falls, MN. This is a benefited position scheduled for 32-40 hours per week (0.8 - 1.0 FTE). The schedule for this position is generally Monday - Friday: 8:30a-5:00p with a daily 30-minute unpaid lunch.

Job Duties:

Scheduling

• Monitor patient schedule to maximize productivity.
• Schedule all other non-patient care time. (Meetings, care conferences, PTO, etc.)
• Perform patient appointment reminder.
• Provide instructions to patients to ensure they are prepared for appointments.
• Assess staffing needs for high and low census times.
• Resolve scheduling conflicts as they occur.
• Communicate with therapists about schedules, patients, and any changes
• Schedule new referrals. Gather and verify demographic and insurance information.
• Schedule, reschedule, and cancel patient appointments as required.

Customer Service

• Courteously receive and respond to incoming telephone calls and emails.
• Maintain confidentiality and security of Protected Health Information.
• Maintain the appearance of the waiting room.
• Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.

Other

• Other clinic duties as assigned.
• Clean/sanitize clinic areas as required.
• Orders supplies and maintain stock levels as required.
• Scan, fax, and print documents.
• Opening and closing duties.
• Maintain patient charts.
• Distribute mail
• Attend meetings as required.

Qualifications:

Education

• Require high school graduate or equivalent.
• Prefer two-year degree in a related field.
• Prefer previous experience in a medical office setting or other customer service-related field.

Skills

• Excellent phone etiquette and in-person customer service abilities.
• Able to adapt and thrive in a changing and fast paced environment.
• Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.
• Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner.

Position qualifies for an excellent benefits package including:

• Generous paid time off accrual
• 8 paid holidays (including your birthday!)
• 401k with employer contribution
• Flexible Spending Plan(s)
• Health, Dental, Vision, Life, Short-Term Disability insurance options

Accepting applications through Friday, June 30, 2023 or until position is filled.

You will receive a confirmation e-mail once your application has been submitted.

Big Stone Therapies, Inc. is dedicated to providing excellence in rehabilitation services by optimizing health and function for families and businesses within our communities through caring, hands-on healing.

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