Clinic Assistant Jobs

HealthPartners is currently hiring for a Clinic Assistant. We are a nonprofit integrated care delivery and financing system based in Bloomington, MN. At HealthPartners, you will find a culture where we live our values of excellence, compassion, integrity, and partnership. By working together, we will improve health and well-being, create exceptional experiences for those we serve and make care and coverage more affordable. We seek colleagues who wish to help advance diversity, equity and inclusion and foster an environment where everyone feels welcome, included, and valued.

Required Qualifications

• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
• One-year experience using data look-up and data entry functions on a mainframe or PC based computer system
• Two years’ experience in a customer service position
• Demonstrated ability to function with multiple priorities and interruptions
• High School diploma or GED
• Meets one of the following:
• One-year customer service experience either via telephone or in-person within the last five years
• Two years’ experience as a medical receptionist
• Excellent oral communication skills
• Excellent written communication skills
• Demonstrated ability to organize work under pressure

Required Testing

• Alpha-numeric data entry test (4,000 keystrokes)
• Medical Terminology test

Physical Requirements

Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate handwriting and manual dexterity skills.

Position Purpose

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group

Accountabilities

• Customer Service: Care for each person as he/she would like to be cared for by:
• Coordinate schedule templates
• Maintain open communication with Appointment Center to ensure patient and provider needs are met
• Communicate wait times in a diplomatic manner
• Provide patients with appropriate forms, questionnaires, etc.
• Identify and accurately collect co-pays or appropriate fees
• Registration and Verification
• Direct patients to the appropriate care area
• Use computer-based system to verify patient information
• Provide patient with information required to schedule specialty appointments
• Understand and communicate benefit changes to members, or refer to appropriate resource
• Putting the patient first at every opportunity
• General Accountabilities
• Facilitate timely and accurate flow of communication within the clinic
• Identify appropriate account type, e.g., Workers compensation, Motor Vehicle accidents, etc.
• Listening to understand each patient
• Prepare record and materials for new patient appointments
• Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.
• Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
• Acting individually and with others to meet each patient’s needs
• Maintain knowledge of appointment scheduling policies and procedures
• Answer telephone and respond appropriately to the caller
• Verify insurance eligibility, if necessary
• Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes
• Register patients in an accurate, efficient, and timely manner
• Computerized Appointment Scheduling for appointments
• Coordinate schedule holds consistent with Advanced Access principles
• Showing concern for each patient
• Perform other duties as assigned
• Specialty Appointment Coordination
• Take and relay messages requiring follow-up to appropriate individuals
• Check in patients in an accurate and professional manner
• Prepare reconciliation report
• Maintain knowledge of appointment scheduling practices
• Check-in and Co-pay Administration
• Coordinate emergency schedule changes
• Schedule appointments in an accurate and timely manner according to Advanced Access principles

HealthPartners is recognized nationally for providing outstanding care and experience for patients and members. We offer an excellent salary and benefits package. For more information and to apply go to

Additional Information

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.