Client Success Manager (Project Management)

This job is for someone who loves Hubspot. The role of a Client Success Manager (CSM) is to ensure the overall project success from start to finish, with projects ranging from website creation/development in HubSpot to full HubSpot platform implementations. A CSM is expected to work alongside clients to guide them through best practices and help them achieve their business goals, while functioning as a liaison between client and other implementation team members. The CSM is also responsible for communicating client comments, questions, and wishes to the appropriate people, analyzing clients’ results and communicating results in recurring progress meetings, and execution of own client-related tasks. This position is expected to uphold the mission and core values established by the organization.
Responsibilities

• Continued analysis of project progress and outcomes to ensure the overall goals are met
• Meet with clients, as-needed, to answer questions, talk through initiatives, give directions, etc.
• Ensure client projects are completed within budget, deliverables are of the highest quality, and that all deadlines are met
• Assist with the creation of status reports for ALL company clients
• Ensure open lines of communication and organization amongst all messaging, documents, processes, status, etc
• Participate in weekly team meetings to help guide projects along successfully, and coach clients through their project's process
• Ensure all necessary tasks are posted in Teamwork, our project management system, and assigned to the appropriate parties
• Support the creation and implementation of client strategies in HubSpot

Requirements

• Professionalism in dealing with clients
• Open minded and demonstrate a willingness to learn
• Implementation and onboarding skills
• Strong understanding of and experience with HubSpot
• Excellent written and verbal communication skills
• Demonstrate clear understanding of ManoByte's services and processes
• Ability to articulate clearly the thoughts and process behind content, direction, and strategy
• Excellent interpersonal skills
• Maintain HubSpot certifications, along with obtaining additional certifications
• Understand buyer personas, buyer's journey, keywords, and SEO
• Strong strategic thinker and problem solver
• Ability to multitask and track all hours spent on projects

Benefits

• Work From Home
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Wellness Resources
• Short Term & Long Term Disability