Customer Success Manager - Remote - Usa

FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.
We’re most proud of:

• Our 4.5-star rating on GlassDoor.
• Offering life-changing career opportunities to talented software professionals across the Americas.
• Building highly-skilled software development teams for hundreds of the world’s greatest companies.
• Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
• Our client Net Promoter Score of 68, twice the industry average.

The Position:
FullStack is seeking a skilled and motivated Customer Success Manager (CSM) to support the company's global business and revenue objectives. As a CSM and individual contributor, you will be responsible for developing and managing a portfolio of accounts, including staffing key roles and maintaining overall client relationships to ensure comprehensive coverage of FullStack's clients. As a key team member reporting to the Director of Customer Success, you will play a critical role in driving team revenue goals through exceptional customer service and effective account management.
What You Will Be Doing:

• Manage multiple accounts, prioritizing clients, and prioritizing tasks to ensure delivery.
• Work to build account plans and identify growth strategies.
• Work with staffing to place talent with clients, based on Client headcount requirements.
• Monitor and analyze customer usage data to identify trends and provide recommendations for improving customer success and satisfaction.
• Navigate a startup environment that requires a dedicated focus on execution and an ability to prioritize impactful actions.
• Collaborate with internal teams, including sales, product, and operations, to ensure smooth onboarding and ongoing support for clients.
• Work with the Customer Success team to manage and visualize data around account performance, identifying opportunities and risks, and being a supporting force in the go-to-market function.
• Travel to key stakeholders and clients for face-face meetings.

What We're Looking For:

• Strong communication skills.
• Excellent oral and written communication abilities.
• 5-10 years of experience in direct client support, sales, or client management.
• A minimum of 4 years of sales experience in the software consulting, IT staffing, or IT recruiting industry.
• Strong client service skills.
• Strong organizational, presenting, and problem-solving skills.
• Ability to operate and manage time independently.
• History of and familiarity with account management (developing leads and identifying opportunities).

Benefits:

• 100% remote work
• 401(k) w/ 4% match
• The ability to work with leading startups and Fortune 500 companies
• Virtual company events each month
• Continuing education opportunities
• Paid Time Off (vacation, sick leave, maternity and paternity leave, holidays)
• Health, dental, vision insurance
• Competitive Salary
• Ample opportunity for career advancement

FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form, which can be provided upon request during our hiring and interview process.
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